Specialist I, Patient Financial Services

Exciting Opportunity at MSK: Patient Financial Services Specialist (hybridNew York City, NY)

At Memorial Sloan Kettering Cancer Center, our mission isendingcancer for life. As a Specialist I in Patient Financial Services, you will help patientsmaintainaccess to care by coordinating insurance verification, authorizations, financial guidance, andaccurateinformation while supportingoptimalreimbursement and compassionate service across MSK’s care teams.

Role Overview

• Collaborate with patients, clinical teams, administrative staff, and insurance carriers to support continued access to care and appropriate reimbursement for services.

• Counsel patients before their first appointment and obtain required referrals, authorizations, and supporting documentation.

• Obtainpre‑certificationfrom insurance carriers in alignment with each plan’s requirements. 

• Maintain current knowledge of insurance guidelines and communicate updates to leadership. 

• Identify and report trends or changes in reimbursement patterns. 

• Communicate authorization outcomes to clinical and administrative staff. 

• Explaininsurance coverageand requirements,payment responsibilities, and available financial options to patients.

• Provide timely updates to clinical teams throughout the authorization process. 

• Educate clinical staff on patients’ insurance coverage and financial responsibilities. 

• Work autonomously while maintaining strong partnership with internal stakeholders. 

Key Qualifications

• Strong written and verbal communication skills.

• Ability to work independently and make sound decisionsregardingfinancial clearance. 

• Experience in patient service or customerservice,with the ability to communicate financial concerns and coverage limitations with empathy and professionalism.

• Proven ability to managepre‑certificationorinsurance‑relatedadministrative tasks. 

• Familiarity with medical insurance carriers and coverage requirements. 

Core Skills

• Growth‑minded, actively seeking opportunities for continuous development. 

• Effective communicator,comfortable speaking with people at all levels of the organization including patients, physicians, care team members, and insurance carriers. 

• Results‑oriented, adaptable, and energized by challenges. 

• Self-motivatedand capable of autonomous work. 

Additional Information:

• Training Schedule:Monday through Friday,flexible within these hours7:30AM to 5:00PM EST. During training, you will primarily work onsite in New York City.

• Regular Schedule After Training:This is ahybrid position requiring onsite work 3-4 days per weekwith flexibility to be assigned to various MSK mid-town sites and rotating Saturday shift. 

• Onsite days:9:00 AM - 5:00 PM EST

• Remote days:11:00 AM - 7:00 PM EST

• Saturday rotation:8:00 AM - 4:00 PM ESTapproximately every5 weeks

• Location:Hybrid role with regular onsite attendance required3-4 days per weekatMSK mid-town sites;53rdSt, 1275 York Ave, Koch, BAIC, Kimmel

• Reporting to:Supervisor, Patient Financial Services

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