Spa Receptionist, Kohler Waters Spa

Location: Green Bay, WI

This is a Casual year-round position, working weekdays and weekends. Shifts will vary between 7:00am and 9:00pm CST.

Opportunity

The Spa Receptionist is an integral part of the Spa team whose main objective is to ensure our guests have a smooth and welcoming arrival, departure and overall relaxing experience while visiting our spa. This individual responds to a wide variety of guest requests to create special moments and memorable experiences through passionate, attentive service. Ideal candidates are driven individuals who believe in providing outstanding guest experiences and coming to work energized and ready to carry that spirit throughout the day. With the rest of the guest service team, they work hard to encourage, challenge, and support one another to be their best. This position requires an extremely polished appearance, professional etiquette and a warm and friendly personality.

As a Spa Receptionist you will:

• Consistently provide outstanding service and maintain cleanliness standards at a luxury level.
• Proficiently use ResortSuite software systems to correctly process transactions, complete orders and accurately book/edit spa treatments.
• Ensure accuracy of all reservations with a knowledge of spa treatments, spa policies, spa amenities and overall hotel options and ability to communicate with our guest.
• Support all spa retail sales and communicate with technicians to allow our guests to experience our premium products and enhance their treatments.
• Provide a seamless and accurate check out paying special attention to attaching commissions, applying discounts and package billing.
• Receive guest feedback/complaints and, with supervision, resolve any guest/staff issues as they arise.
• Enforce spa policies (service requirements, age restrictions, guest behavior, etc.) with supervision/support to maintain a relaxing spa atmosphere.
• Support the cleanliness and maintenance of the Kohler Waters Spa guest amenities, facility and equipment.