Waldorf Astoria Atlanta Buckhead is looking for a Spa Concierge to join the Team at this gorgeous Atlanta propertyLocated in one of Atlantas most prestigious neighborhoods this 42-story tower with over 200 rooms 127 guest rooms plus residences over 10000 square feet of meeting space 15000 square foot Spa and 3 food and beverage outlets. This includes the 3-meal restaurant bar and in-room dining.Want to learn moreHotel WebsiteFacebook InstagramClassification Part-TimeShift Various - must be available to weekdays weekends and holidays.What will I be doingA Spa Concierge serving Hilton brands is always working on behalf of our Guests and working with other Team Members. Specifically you will be responsible for performing the following tasks to the highest standardsAssist guests and clients in an appropriate and timely mannerManage customer feedback effectively to ensure issues or compliments are escalated to enable long-term improvements in products and servicesEnsure client experience is proficient including bookings payments and consultation cardsExperienced in Microsoft Office Suite Spa Soft and able to compose and send emails to guests members and clients.Adhere to cash handling proceduresInteract and communicate effectively with guests members team members and management teamTo be an effective salesperson by up-selling with latest departmental incentivesReport accidents maintenance issues or other incidentsEnsure compliance with all health and safety regulationsWhat are we looking forSince being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these ValuesHospitality - Were passionate about delivering exceptional guest experiences.Integrity - We do the right thing all the time.Leadership - Were leaders in our industry and in our communities.Teamwork - Were team players in everything we do.Ownership - Were the owners of our actions and decisions.Now - We operate with a sense of urgency and disciplineIn addition we look for the demonstration of the following key attributesQualityProductivityDependabilityCustomer FocusAdaptabilityWhat will it be like to work for HiltonHilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across itsglobal brands. Our vision to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it allWhat are the benefits of working with HiltonHilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment thanks to innovative programs and benefits such asAccess to your pay when you need it through DailyPayMedical Insurance Coverage -for you and your familyMental Health ResourcesBest-in-Class Paid Time Off PTOGo Hilton travel discount programSupportiveparental leaveMatching 401kEmployee stock purchase program ESPP - purchase Hilton shares at 15 discountDebt-free educationAccess to a wide variety of educational credentialsex. college degrees high school completion English-language learning digital literacy professional certificates and moreCareer growth and developmentTeam Member Resource GroupsRecognition and rewards programs Available benefits may vary depending upon property-specific terms and conditions of employment.