Solution Manager

The Role will remain Remote till COVID situation improves. Summary of the role:

• You will be customer facing
• You will be a product and technical expert responsible for the design of solutions for our customers, ensuring consistency with product vision.
• You will be responsible for coordinating the solution design with the internal teams (R&D, Product Management) and the customer teams (business and R&D).
• You will have experience in the leading CRSs of the industry, is skilled at managing customers, understanding customer requirements from a business and a functional/technical perspective, balancing our need against customer demands, designing solutions, communicating and coordinating with internal teams.

In this role you’ll:

• Solution Design:
• • Be accountable for the solution design.
  • Drive scoping sessions with customers.
  • Coordinate with all necessary teams to come up with the solution.
  • Make sure all gaps have been identified, all dependency tracked.
  • Make sure the solution is in line with our strategy while at the same time meets our customer needs.
  • Make sure the solution is well communicated inside the R&D organization.
• Customer Relationship:
• • Ensure a good relationship with our customers.
  • Listen to their needs, manage their expectations.
  • Set expectations to them as well.
  • Provide expertise and guidance on the solution.
• Delivery:
• • During the program, provide inputs for sizing and plan.
  • Raise risks in a timely manner.
  • Follow the deliveries to ensure solution is in line with our customer requirements.
  • Handle Change Requests from our customers, understand the need, find workaround, propose solutions and coordinate sizing whenever required.

About the ideal candidate:

• Education:
• • Bachelor's degree with 7+ years of experience in software development and/or business analysis. Master's degree in computer science is a plus.
• Relevant Work Experience:
• • Work in the Hospitality Industry (CRS, PMS, OTAs, RMS...)
  • Software developer, business analyst, QA, solution manager, pre-sales, project manager.
  • Experience being customer facing
  • Have a technical background and analytical skills
  • Have worked on the connectivity/integration between systems
  • Are experienced in designing and building systems
• Business Understanding:
• • Understanding of the challenges of companies working in complex ecosystems.
  • Understanding of Reservation Systems, Inventory Systems and Shopping Engine.
  • Understanding of the Hospitality industry.
• Skills:
• • Computing: General understanding of programming, APIs, SOA.
  • Other:
  • • Detailed oriented, demonstrated discipline and analytical problem-solving skills.
    • Ability to learn and actively seek new skills and knowledge to keep up with the changing technology field.
    • Ability to think outside the box, adapt to circumstances, learn from co-workers, and share information and experiences.
    • Must have excellent interpersonal skills and the ability to communicate in a positive and professional manner, both verbally and in writing
    • Leadership, problem-solving and troubleshooting skills with proactive customer service skills
    • Must be self-motivated, results oriented, and drive toward completing goals and projects on time
    • Ability to multi-task and manage priorities
    • Ability to work collaboratively with diverse groups and individuals