Software Engineer 4 - ServiceNow Platform Health Engineering

Job#: 3041845

Job Description:

Software Engineer 4 - ServiceNow Platform Health Engineering

Locations: Charlotte, NC | Minneapolis, MN | Irving (Las Colinas), TX

Work Arrangement: Hybrid (3 days onsite per week)

Duration: 12-Month Contract

Role Overview

We are seeking an experienced Software Engineer 4 to join a newly established ServiceNow Platform Health Engineering team responsible for improving the stability, scalability, automation, and governance of the enterprise ServiceNow platform.

This role combines platform engineering, automation development, ServiceNow administration, and continuous improvement initiatives. The engineer will help support and optimize operational processes while identifying and implementing automation solutions that reduce manual effort and improve the overall effectiveness of the ServiceNow ecosystem.

The ideal candidate will possess strong ServiceNow platform architecture knowledge, experience developing automation solutions, and a passion for improving platform operations through innovation, AI, and engineering best practices.

Key Responsibilities

Platform Engineering & Automation

• Design, develop, and maintain ServiceNow solutions utilizing platform development best practices.
• Identify manual operational processes and develop automation solutions to improve efficiency and reduce administrative effort.
• Build integrations within ServiceNow to support automated workflows and platform operations.
• Develop automations leveraging observability and monitoring platforms.
• Define and execute automation roadmaps that improve platform health and operational effectiveness.

Platform Health & Governance

• Support the overall stability, reliability, and operational health of the ServiceNow platform.

• Participate in platform engineering initiatives including:

• Plugin implementations

• Platform enhancements

• Code reviews

• Platform maintenance activities

• Contribute to governance processes and platform improvement initiatives.

• Support ServiceNow upgrades, patching activities, and platform lifecycle management.

Operational Support & Process Improvement

• Support fulfillment of platform administration requests currently managed through Jira, including:

• Non-production environment access requests

• Group creation requests

• Entitlement and permission requests

• Other platform administrative functions

• Evaluate existing workflows and recommend scalable automation opportunities.

• Balance day-to-day operational support with long-term process improvement initiatives.

AI & Innovation

• Evaluate and implement ServiceNow native AI capabilities and AI agents.

• Identify opportunities to leverage AI for:

• Incident remediation support

• Historical incident and change analysis

• Operational efficiency improvements

• Platform health monitoring

• Partner with engineering teams to implement innovative platform solutions.

Team Collaboration

• Work within a collaborative Kanban delivery model.
• Communicate project status, risks, and progress effectively through Jira and stakeholder updates.
• Partner closely with ServiceNow production support teams to improve tooling, automation, and operational effectiveness.
• Contribute to a highly collaborative, solution-oriented engineering culture.

Required Qualifications

• Bachelors degree in Computer Science, Information Technology, Engineering, or equivalent experience.
• 5+ years of ServiceNow platform engineering, development, and administration experience.
• Strong understanding of ServiceNow platform architecture and shared platform services.
• Hands-on experience developing solutions and automations within ServiceNow.
• Experience building integrations using REST APIs and other integration technologies.
• Experience conducting code reviews and adhering to development best practices.
• Experience identifying and automating manual operational processes.
• Experience working in Agile or Kanban delivery environments using Jira.
• Strong written and verbal communication skills.
• Ability to balance operational support responsibilities with continuous improvement initiatives.

Required Certifications

• Active ServiceNow Certified System Administrator (CSA)
• Active ServiceNow Certified Application Developer (CAD)

Preferred Qualifications

• Experience with ServiceNow AI capabilities, AI Agents, or Generative AI features.
• Experience supporting enterprise-scale ServiceNow platform engineering organizations.
• Experience with observability, monitoring, and operational tooling.
• Experience supporting ServiceNow upgrades, patching, and platform governance initiatives.
• Familiarity with IAM technologies and identity governance platforms.
• Exposure to SailPoint or large-scale IAM modernization initiatives.
• Experience interacting with ServiceNow support and vendor teams.
• Familiarity with shared services or platform engineering operating models.

What Success Looks Like

The successful candidate will be able to:

• Analyze manual operational processes and design automation strategies to eliminate inefficiencies.
• Improve platform health and operational effectiveness through engineering solutions.
• Partner with support teams to make ServiceNow operations more scalable and reliable.
• Leverage ServiceNow AI capabilities to enhance incident response and operational workflows.
• Drive continuous improvement while maintaining day-to-day platform support responsibilities.

Key Differentiators From a Traditional ServiceNow Developer Role

• Focuses on platform engineering and automation, not module-specific development.
• Responsible for improving the overall ServiceNow ecosystem rather than supporting a single business process.
• Significant opportunity to influence and define automation strategy.
• Heavy emphasis on AI, operational excellence, and platform health initiatives.
• Partners with production support teams rather than acting as primary production support.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.

Employee Type:

Contract

Location:

Charlotte, NC, US

Job Type:

Date Posted:

July 10, 2026

Pay Range:

$70 - $75 per hour

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