Highlights
The job will give you direct experience building software included on Amazon companion apps (Alexa, Prime Video, Music, and Kindle Reader) and devices (Fire TV, Tablets, and Echo devices), helping millions on customers around the world. The CX-STAR vision is to create innovative support experiences for customers of Amazon's devices and digital products, through intelligent self-service solutions and enabling our tech-support organization with tools and technology.
Numbers & Facts
| Location | Austin, TX |
| Industry | Retail |
| Company Size | 10,000 employees or more |
| Year Founded | 1994 |
| Website | http://Amazon.com/militaryroles |
Description
Do you enjoy solving complex problems with simple solutions? Would you like to help us innovate on behalf of Amazon's Digital and Device customers? The CX-STAR (Subscriptions, Troubleshooting, and Accounts Resolutions) organization is seeking an experienced software development engineer to join the engineering team.
The CX-STAR vision is to create innovative support experiences for customers of Amazon's devices and digital products, through intelligent self-service solutions and enabling our tech-support organization with tools and technology. The job will give you direct experience building software included on Amazon companion apps (Alexa, Prime Video, Music, and Kindle Reader) and devices (Fire TV, Tablets, and Echo devices), helping millions on customers around the world.
Key job responsibilities
As a Software Development Engineer, you will:
- Solve difficult engineering problems with elegant and practical code
- Help define engineering best practices and provide technical mentorship to other members of the engineering team
- Be a champion for the customer, ensuring their needs always come first
- Design and build software for mobile, front-end clients, and server systems
- Industry-leading technical abilities showcasing a breadth and depth of technical knowledge
- Strong problem-solving and troubleshooting skills with the ability to develop creative solutions to seemingly impossible engineering problems
- Passion for working with smart home devices
- The ability to build good working relationships within the team by communicating clearly.
We use agile development strategies and seek software engineering leaders who can thrive in a fast-paced, high-energy work environment.
A day in the life
You will work closely with senior leaders across cross-functional stakeholder teams within Amazon to drive collaboration and influence them to prioritize projects, meet objects and adhere to business plans towards shared objectives
If you are not sure that every qualification on the list above describes you exactly, we"d still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you're passionate about this role and want to make an impact on a global scale, please apply!
About the team
Our team owns the Help & Feedback portion of Amazon"s companion apps and devices, such as Alexa, Prime Video, Amazon Music, Kindle Reader, Fire Tablets, FireTVs and the Echo family of devices. Regardless of where you are in the world or what language you need assistance in, you"re coming to our team"s product where you can get help with whatever your issue is.
About Company
At Amazon, we don’t wait for the next big idea to present itself. We envision the shape of impossible things and then we boldly make them reality. So far, this mindset has helped us achieve some incredible things. Let’s build new systems, challenge the status quo, and design the world we want to live in. We believe the work you do here will be the best work of your life.
Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.
It’s Always Day 1
At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here
Our Leadership Principles
Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles
Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.
It’s Always Day 1
At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here
Our Leadership Principles
Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles
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