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Software Customer Service Manager

Motorola Solutions, Inc.

Louisville, KY

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JOB DETAILS
SALARY
$90,000–$100,000 Per Year
SKILLS
Application Programming Interface (API), Best Practices, Change Requests/Orders, Cloud Computing, Customer Escalations, Customer Service Management, Customer Support/Service, Genetics, High School Diploma, Hospital, Information Technology & Information Systems, Legal, Maintenance Services, Marketing, Performance Analysis, Pre-Sales, Problem Solving Skills, Product Engineering, Sales, Service Delivery, Software Architecture Design, Stock Purchase Plans, System Integration (SI), Technical Support, Time Management, Wireless Radio
LOCATION
Louisville, KY
POSTED
30+ days ago
Company OverviewAt Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that's critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.Department OverviewCustomer Success & Field SupportJob Description*Responsibilities/Expectations:*- Work in collaboration with Sales, Product, Engineering, Deployment, Customer Success, Land Mobile Radio Customer Service Managers, and CMSO Support teams throughout the customer engagement.- Accountable and responsible for the execution of service agreements, deployment of field resources, reduction in time to resolution, and escalation management.- Exercise judgment in selection methods and techniques for obtaining solutions.- Ensures best practices are being adhered to within the customer's environment.- Delivers consistent service levels by exceeding customer expectations and managing customer escalations.- Helps manage and coordinate the processing, communication, and implementation of technical changes, including changes related to new cloud releases, customer requests, field change orders, and reconfigurations, and is engaged on all upgrade and execution plans.- Maintains awareness of all complex service matters including technical solutions implementations and activities.- Reporting on technical performance, and providing reviews of relevant service requests open within a customer's environment- Can explain technical problems and solutions to team/client members.- Ensures effective coordination and support between account teams and supporting technical resources.- Builds value-added relationships within the domain of the account to become the trusted technical advisor to the customer.*Preferred Qualifications:*- Bachelor's Degree in Business, IT, Management, Marketing, or Sales- 5+ plus years in CommandCenter Software and/or Mobile Video Deployment, Engineering, Sales/Presales, CMSO or Managed & Support Services experience is a plus.- Strong understanding of Motorola Software and Video products, API technologies, Software Architecture and Design, System Integration, and Cloud DeploymentTarget Base Salary Range: $90,000 - $100,000 USDConsistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.Basic RequirementsRequired Skills:- High School diploma, or Associates, or Bachelor's degree and 4+ years of experience in Vesta or Command Center Software, OR 5+ plus years in Vesta, Command Center Software and/or Mobile Video Deployment, Engineering, Sales/Presales, CMSO or Managed & Support Services experience.- Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.#LI-JM3#LI-REMOTETravel RequirementsUnder 10%Relocation ProvidedNonePosition TypeExperiencedReferral Payment PlanYesOur U.S.Benefitsinclude:- Incentive Bonus Plans- Medical, Dental, Visionbenefits- 401K with Company Match- 10 Paid Holidays- GenerousPaidTime Off Packages- Employee Stock Purchase Plan- PaidParental & Family Leave- and more! *EEO Statement*Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to r ace, color, r eligion or belief, s ex, s exual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete thisReasonable Accommodations Formso we can assist you.Motorola Solutions is an Equal Opportunity Employer committed to no discrimination because of r ace, color, creed, marital status, age, r eligion, s ex, national origin, citizenship, s exual orientation, gender identity or expression, genetic information, disability, protected veteran, or any other legally protected characteristic.

About the Company

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Motorola Solutions, Inc.