Shark Ambassador: Customer Service Specialist
Position Title: Part-time Customer Service Specialist
Compensation: Commensurate with experience
Hours: 10:30am-1:00pm
Start Date: Immediate Opening
Reports To: Program DirectorPosition Summary
The Customer Service Specialist is the first point of contact for members, guests, and visitors. This role is responsible for creating a welcoming and professional environment while providing exceptional customer service. The position includes answering phones, checking in patrons during open swim and other activities, handling administrative tasks, and assisting with day-to-day facility operations.Key Responsibilities
- Front Desk Operations
- Greet and assist members, guests, and program participants in a friendly and professional manner.
- Check in patrons for open swim, lessons, and other scheduled activities.
- Manage daily attendance and membership check-ins accurately.
- Process payments, registrations, and account updates as needed.
- Customer Service
- Answer incoming phone calls, respond to emails, and handle general inquiries.
- Provide accurate information about facility hours, programs, memberships, and policies.
- Resolve customer concerns or escalate issues to management as necessary.
- Support a positive and inclusive atmosphere for all guests.
- Administrative Support
- Maintain organized records, reports, and attendance logs.
- Assist with program scheduling, sign-ups, and communication.
- Support marketing efforts by distributing flyers, updating bulletin boards, or assisting with social media updates.
- Perform light clerical duties such as filing, copying, and data entry.
- Facility Support
- Monitor cleanliness and presentation of the front desk and lobby area.
- Communicate any maintenance or safety concerns to the appropriate staff.
- Assist with event check-ins, open swim management, or other special programs as needed.
(Employees will be required to perform other related duties as assigned, including Shark directed work assignments in the event of a declared emergency.)Qualifications
- Strong interpersonal and communication skills.
- Customer service or front desk experience preferred.
- Ability to multitask in a busy environment with professionalism and composure.
- Basic computer skills, including familiarity with email and scheduling software.
- Reliable, punctual, and able to work independently or as part of a team.
- CPR/AED and First Aid certifications (or willingness to obtain) preferred.
Work Schedule
- Primarily during open swim hours (Mon-Sat; 10:30am-1:00pm)
- Flexible schedule including evenings, weekends, and holidays as needed.
- Shifts may vary depending on open swim times, facility programs, and special events.
Compensation
- Hourly rate: Commensurate with experience
- Opportunities for advancement and cross-training in other facility roles.
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