Highlights
The Flow Designer / Automation Engineer is responsible for designing and implementing automated workflows that operationalize service-aware processes across the platform. Our client, a Commercial Banking company, is looking for a ServiceNow Flow Designer/Automation Engineer for their Remote/Raleigh NC/Charlotte NC / Atlanta GA / Richmond VA/Wilson NC location.
Numbers & Facts
| Location | Wilson, NC |
| Industry | Management Consulting Services |
| Salary | $107.24–$112.24 Per Hour |
| Company Size | 2,000 to 2,499 employees |
| Year Founded | 2000 |
| Website | https://www.iconma.com/ |
Description
Our client, a Commercial Banking company, is looking for a ServiceNow Flow Designer/Automation Engineer for their Remote/Raleigh NC/Charlotte NC / Atlanta GA / Richmond VA/Wilson NC location.
Responsibilities:
Requirements:
Why Should You Apply?
Responsibilities:
- Deliver a Service Aware Organization by standardizing service identity, ownership, dependencies, telemetry, and controls into a machine readable model that enables end to end visibility, enforced accountability, and scalable, automation driven operations
- The Flow Designer / Automation Engineer is responsible for designing and implementing automated workflows that operationalize service-aware processes across the platform.
- This role converts operational procedures, governance requirements, and service intelligence into structured, executable workflows that drive consistent, reliable outcomes.
- The Flow Designer / Automation Engineer focuses on how work is executed—ensuring that processes are automated, standardized, and aligned to service-aware principles.
- Workflow Design & Automation Development
- Design, build, and maintain workflows using Flow Designer and related automation capabilities
- Develop reusable flows, subflows, and actions for enterprise-scale use cases
- Ensure workflows are modular, maintainable, and aligned to platform standards
- Process Automation & Translation
- Translate business and operational processes into automated workflows
- Eliminate manual coordination by automating decision points and execution steps
- Align workflows to service dependencies and operational realities
- Governance Automation & Policy Enforcement
- Embed governance rules and approval models into workflow logic
- Prevent incomplete, non-compliant, or unauthorized actions
- Enforce service ownership, lifecycle, and control requirements through automation
- Change & Incident Workflow Enablement
- Build workflows supporting change lifecycle, including validation, approvals, and execution gating
- Enable incident routing, triage, and enrichment workflows
- Use service context for accurate execution and routing decisions
- Automation Reliability & Error Handling
- Design workflows with error handling, retry, and fallback logic
- Ensure automation is resilient and safe for production use
- Define and document failure conditions and recovery approaches
- Automation Optimization & Continuous Improvement
- Monitor workflow performance and execution outcomes
- Improve workflows to reduce cycle time and eliminate inefficiencies
- Standardize automation patterns for reuse and consistency"
Requirements:
- Extensive experience designing and implementing workflows in ServiceNow Flow Designer or similar platforms.
- Strong understanding of workflow orchestration and process automation principles.
- Experience translating business requirements into automated solutions.
- Proven ability to build scalable and reliable automation in enterprise environments.
- Experience supporting service-centric or Service-Aware operating models.
- Familiarity with governance automation and policy-as-code concepts.
- Experience with ITSM processes such as change and incident management.
- Background in regulated or complex enterprise environments.
Why Should You Apply?
- Health Benefits
- Referral Program
- Excellent growth and advancement opportunities
Benefits
401K, Employee Referral Program, Life Insurance
About Company
ICONMA is a global information consulting management firm providing Professional Staffing Services and Project-Based Solutions for organizations in a broad range of industries.
- Corporate Headquarters in Troy, Michigan; 20+ locations worldwide.
- Certified Woman-Owned Business Enterprise (WBE); certified by Women’s Business Enterprise National Council, National Women Business Owners Corporation (NWBOC); and California Public Utilities Commission (CPUC).
- Founded in 2000
- 2000+ Employees
The company was founded on the principle that success is derived from delivering high quality service and resources in the most responsive, flexible, and innovative way. ICONMA invests in people and resources with a single goal: To provide our customers with the highest quality service in the most responsive manner. Through its network of offices, ICONMA provides the resources to help clients maintain their competitive advantage.