ServiceNow Developer

Skill Matrix: Skill Required Amount of Experience Experience ServiceNow development and configuration Required 4 Years JavaScript and ServiceNow client-side and server-side scripting Required 3 Years API integration design, security, and troubleshooting Required 2 Years REST/SOAP, JSON/XML, OAuth 2.0, authentication, logging, and monitoring Required 2 Years ServiceNow ITSM processes and modules Required 2 Years Flow Designer, IntegrationHub, Service Catalog, ACLs, and automated testing Required 2 Years ServiceNow data models, tables, reference relationships, and CMDB Required 2 Years User-centered solution design, accessibility, security, and maintainability Required 2 Years Testing, code review, source control, and release-management practices Required 2 Years Analytical, troubleshooting, documentation, and communication skills Required 3 Years Collaboration with technical and non-technical stakeholders Required 3 Years Employee Center, Service Portal, UI Builder, and configurable workspaces Required 2 Years ServiceNow AI: Now Assist, generative AI, Predictive Intelligence, Virtual Agent, or AI Search Required 2 Years Enterprise integrations; accessibility; CSA/CAD/CIS-ITSM/ITIL certification Required 2 Years Other ServiceNow domains: ITOM, CSM, HRSD, IRM/GRC, or App Engine Desired 2 Years Automated deployment pipelines, Agile delivery, and DevOps practices Desired 2 Years The role emphasizes secure API integrations, custom development, intuitive user experiences, and IT Service Management (ITSM), with additional ServiceNow domain and artificial intelligence experience valued.

Job Title: ServiceNow Developer
Location: Richmond VA (Hybrid - 3 days/week)
Duration: 1 year Contract with possible extension

Job Description:
The Client is seeking a ServiceNow Developer to design, build, and enhance scalable solutions across the ServiceNow platform. The role emphasizes secure API integrations, custom development, intuitive user experiences, and IT Service Management (ITSM), with additional ServiceNow domain and artificial intelligence experience valued.

Responsibilities Include:

• Design, develop, test, deploy, and maintain ServiceNow applications and platform enhancements
• Build secure, reliable integrations using REST, SOAP, webhooks, Integration Hub, MID Server, and related technologies
• Develop scripted REST APIs, business rules, script includes, client scripts, UI policies, and Flow Designer workflows
• Configure and extend ITSM capabilities, including Incident, Problem, Change, Request, Knowledge, Service Catalog, and CMDB
• Create intuitive, accessible experiences across Employee Center, Service Portal, workspaces, forms, catalogs, and mobile
• Partner with stakeholders, product owners, architects, and support teams to translate requirements into technical solutions
• Troubleshoot complex platform, integration, data, and performance issues
• Apply development standards, security controls, automated testing, code review, source control, and release-management practices
• Develop reusable components and documentation; support upgrades and releases; and evaluate AI and automation opportunities.

Skill Matrix:

Skill	Required	Amount of Experience	Experience
ServiceNow development and configuration	Required	4	Years
JavaScript and ServiceNow client-side and server-side scripting	Required	3	Years
API integration design, security, and troubleshooting	Required	2	Years
REST/SOAP, JSON/XML, OAuth 2.0, authentication, logging, and monitoring	Required	2	Years
ServiceNow ITSM processes and modules	Required	2	Years
Flow Designer, IntegrationHub, Service Catalog, ACLs, and automated testing	Required	2	Years
ServiceNow data models, tables, reference relationships, and CMDB	Required	2	Years
User-centered solution design, accessibility, security, and maintainability	Required	2	Years
Testing, code review, source control, and release-management practices	Required	2	Years
Analytical, troubleshooting, documentation, and communication skills	Required	3	Years
Collaboration with technical and non-technical stakeholders	Required	3	Years
Employee Center, Service Portal, UI Builder, and configurable workspaces	Required	2	Years
ServiceNow AI: Now Assist, generative AI, Predictive Intelligence, Virtual Agent, or AI Search	Required	2	Years
Enterprise integrations; accessibility; CSA/CAD/CIS-ITSM/ITIL certification	Required	2	Years
Other ServiceNow domains: ITOM, CSM, HRSD, IRM/GRC, or App Engine	Desired	2	Years
Automated deployment pipelines, Agile delivery, and DevOps practices	Desired	2	Years