ServiceNow Business Analyst / Scrum Master ITSM, HRSD & CSM

Our Client, an IT Services and Consultant company, is looking for a ServiceNow Business Analyst / Scrum Master – ITSM, HRSD & CSM for their Atlanta, GA location. Elicit, document, and validate business and functional requirements for ServiceNow initiatives across modules (ITSM, HRSD, SPM, CSM, etc.).

Our Client, an IT Services and Consultant company, is looking for a ServiceNow Business Analyst / Scrum Master – ITSM, HRSD & CSM for their Atlanta, GA location.
 
Responsibilities:

• Elicit, document, and validate business and functional requirements for ServiceNow initiatives across modules (ITSM, HRSD, SPM, CSM, etc.)
• Facilitate workshops, interviews, and JAD sessions with stakeholders at all levels
• Translate business needs into user stories, use cases, process flows, and acceptance criteria
• Serve as the primary liaison between business stakeholders and the ServiceNow development/configuration team
• Conduct current-state process analysis and recommend future-state improvements leveraging platform capabilities
• Manage the product backlog, prioritize features, and support sprint planning in an Agile environment
• Partner with platform architects and developers to ensure solutions are scalable and align with ServiceNow best practices
• Support UAT by defining test scenarios, coordinating testing, and tracking defects to resolution
• Develop training materials and support change management activities at go-live
• Produce clear documentation including BRDs, solution design documents, and process maps

 
Requirements:

• 4–8 years of experience as a Business Analyst, with at least 3 years working directly with the ServiceNow platform
• Strong understanding of ServiceNow's data model, workflows, and core modules
• Proficiency in requirements management tools (Jira, Azure DevOps, or similar)
• Experience working in Agile/Scrum delivery models
• Demonstrated ability to facilitate workshops and influence without direct authority
• Excellent written and verbal communication skills; able to translate technical concepts for non-technical audiences

 
Why Should You Apply?

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities