ServiceNow Business Analyst

Coordinate and support UAT activities, including test scenarios, test cases, defect tracking, and validation. Key Responsibilities: Gather, analyze, and document business and technical requirements for ServiceNow implementations.

Location: Cincinnati, OH
Duration: 6 months
Job Title: ServiceNow Business Analyst
Experience Required: 4–6 years

• Mandatory Qualifications:
  • Minimum 5 years of business analysis experience supporting enterprise technology implementations.
  • Minimum 3 years of experience supporting ServiceNow implementations or enhancements.
  • Strong experience in requirements management.
  • Experience facilitating stakeholder workshops and requirement-gathering sessions.
  • Experience documenting business processes and workflows.
  • Hands-on experience with User Acceptance Testing (UAT) and solution validation.
  • Strong communication, analytical, and stakeholder management skills.
• Preferred Experience:
  • Experience implementing multiple ServiceNow modules.
  • ITSM (IT Service Management) experience.
  • CMDB (Configuration Management Database) experience.
  • ITOM (IT Operations Management) experience.
  • ServiceNow Employee Center experience.
  • ServiceNow Case Management experience.
  • Organizational Change Management (OCM) experience.
  • Experience working within the government sector.
  • Experience with ServiceNow Customer Service Management (CSM).
• Key Responsibilities:
  • Gather, analyze, and document business and technical requirements for ServiceNow implementations.
  • Facilitate stakeholder workshops to understand business needs, pain points, and process requirements.
  • Translate business requirements into functional requirements and ServiceNow solutions.
  • Document current-state and future-state business processes.
  • Collaborate with technical teams, developers, and ServiceNow architects throughout implementation.
  • Support ServiceNow module implementations, enhancements, and process improvements.
  • Develop and maintain requirements documentation, process flows, and functional specifications.
  • Coordinate and support UAT activities, including test scenarios, test cases, defect tracking, and validation.
  • Validate delivered solutions against business requirements and acceptance criteria.
  • Support stakeholder communication, issue resolution, and solution adoption.
  • Contribute to organizational change management and user adoption activities.
• ServiceNow Skills:
  • ServiceNow ITSM
  • ServiceNow CSM
  • ServiceNow CMDB
  • ServiceNow ITOM
  • ServiceNow Employee Center
  • ServiceNow Case Management
  • ServiceNow implementations and enhancements
  • ServiceNow business process configuration and optimization
• Preferred Certifications:
  • CBAP (Certified Business Analysis Professional)
  • PMI-PBA (Professional in Business Analysis)
  • ServiceNow Certifications
  • ITIL Foundation
• Essential Skills:
  • Business Analysis
  • Requirements Management
  • Stakeholder Workshop Facilitation
  • Business Process Documentation
  • UAT & Solution Validation
  • ServiceNow
  • IT Service Management (ITSM)
  • Customer Service Management (CSM)
  • Stakeholder Management
  • Organizational Change Management