ServiceNow Business Analyst

Dunhill Professional Search of Wilmington, Inc.

Atlanta, GA

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JOB DETAILS

SALARY

$69,700–$91,350 Per Year

JOB TYPE

Full-time

SKILLS

Acceptance Testing, Business Analysis, Business Skills, Business Solutions, Change Requests/Orders, Data Recovery, Disaster Recovery, Documentation, IT Service Management (ITSM), ITIL (IT Infrastructure Library), Information Technology & Information Systems, Knowledge Base, Operational Audit, Operations Processes, Record Keeping, Requirements Management, ServiceNow, Software Administration, Systems Administration/Management, Systems Analysis, Technical Delivery, Test Case, Test Requirements, Testing, United States Citizen

LOCATION

Atlanta, GA

POSTED

3 days ago

ServiceNow Analyst | Full-time • Remote • Secret Clearance Required About the Role Shape the platform that keeps enterprise IT running. As a ServiceNow Business Analyst, you'll sit at the intersection of business needs and technical delivery — gathering requirements, configuring workflows, and making sure the platform's documentation and training materials are always a step ahead. You'll work closely with engineers and stakeholders to translate operational needs into real platform value, while keeping continuity and reliability at the center of everything you do. What You'll Own Capture and clarify requirements for new or enhanced ServiceNow features — from ITSM processes to enterprise service workflows — turning stakeholder input into clear, actionable specs. Configure the platform — workflows, forms, fields, catalogs, and reports — in support of incident, request, change, and related service management processes. Own the documentation: maintain comprehensive records of configurations, architecture diagrams, data flows, and operational procedures for audits and continuity planning. Support resilience by participating in backup, recovery, and disaster recovery planning and testing — validating procedures and keeping documentation current as the platform evolves. Empower end users through user guides, knowledge base articles, and quick-reference materials that make ServiceNow capabilities accessible to everyone. Collaborate with engineers and architects on complex enhancements — providing clean requirements, test cases, and UAT feedback to keep delivery on track. Keep the lights on through routine operations monitoring, basic troubleshooting, issue documentation, and coordination with support teams. Required Qualifications Bachelor's in CS, IT, Engineering, or equivalent work experience 0–3 years in ServiceNow, ITSM, business/systems analysis, or related application support Ability to translate business needs into functional requirements and clear, simple configurations Familiarity with ServiceNow workflows, forms, reporting, and basic admin — or a comparable ITSM platform Strong documentation skills: configuration records, procedures, and user-facing materials U.S. citizenship and ability to obtain/maintain Public Trust clearance Preferred Qualifications Hands-on experience as a junior ServiceNow developer performing configuration, reporting, and workflow changes ServiceNow Certified System Administrator, ITIL Foundation, or comparable entry-level certification Exposure to O&M for enterprise ServiceNow instances, including performance, reliability, and scalability Familiarity with federal or highly regulated environments using ServiceNow for enterprise service management

ServiceNow Business Analyst

Dunhill Professional Search of Wilmington, Inc.

Atlanta, GA

About the Company

Dunhill Professional Search of Wilmington, Inc.

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