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Service Technician

Southern Maryland Heating & Air

  • Waldorf, Maryland
  • 30+ days ago
  • $17–$25 Per Hour

Highlights

Job-related contact can occur with virtually all demographic groups, with the majority of the contacts being service customers, other Southern Maryland Heating & Air, Inc. technicians, the Service Manager, Dispatcher and the Parts Runners. Good verbal and reading skills, including the ability to read and apply manufacturers' instructions and to clearly communicate with residential and commercial customers, suppliers, and other employees.

Numbers & Facts

LocationWaldorf, Maryland
Salary$17–$25 Per Hour

Description

Benefits:
  • 401(k)
  • 401(k) matching
  • Bonus based on performance
  • Company car
  • Competitive salary
  • Dental insurance
  • Employee discounts
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Vision insurance
The Service Technician reports to the Service Manager, and is responsible for performing a range of HVAC jobs for Residential and Commercial customers.  
Benefits
  • Paid Training
  • Careers Advancement Opportunities 
  • Competitive Compensation
  • Year-Round Work
  • Spiffs, Rewards and Commission
 Customer-based activities involved in this position require an individual who is decisive, tactful, dependable, and who possesses initiative and the ability to communicate well with all customer groups.  A Service Technician must be able to accurately diagnose and efficiently accomplish a job to the mutual benefit of the customer and Southern Maryland Heating & Air, Inc. Job-related contact can occur with virtually all demographic groups, with the majority of the contacts being service customers, other Southern Maryland Heating & Air, Inc.  technicians, the Service Manager, Dispatcher and the Parts Runners.  Representative duties include:
  • Serving as a member of Service Department teams which are organized to conduct HVAC servicing jobs promptly and efficiently.
  • Performing routine HVAC service activities without direct oversight or on-site assistance.
  • Assisting the Senior Service Technician(s) in the training of other employees on service-related subjects, including call-back prevention and equipment protocols.
  • Conducting point-of-work sales of IAQ services, unit components, unit replacements, add-on units, and residential service contracts.
  • Developing lead referrals for the sales staff.
  • Conducting non-service work in support of the IAQ and Installation Departments, as assigned.
  • Performing related duties as directed by the Service Manager.
Job Qualifications:
  • High school graduate and graduate of a post-secondary HVAC program of instruction of two or more years in duration.
  • One or more years of successful experience, either as a Residential service or installation technician.
  • Good verbal and reading skills, including the ability to read and apply manufacturers' instructions and to clearly communicate with residential and commercial customers, suppliers, and other employees.
  • Physical ability to perform all duties noted above under the conditions, circumstances, and extreme weather conditions found in Maryland, Virginia, West Virginia and Delaware.
  • Interest and initiative in maintaining and advancing his or her HVAC skills through a combination of self-study, company training, manufacturers' workshops, and other professional development activities.
  • Current operator's license and the ability to operate all vehicles in the corporate fleet within 30 days of initial employment. Incumbent must be insurable by current Company insurance carrier
  • Ability to work under pressures of time, a non-standard schedule, weather, customer needs, and backlog constraints.
Compensation: $17.00 - $25.00 per hour

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