Service Parts Associate - Level I

Iconma

Nashville, TN
1 day ago

$20–$23 Per Hour

Highlights

Responsibilities: Carries out customer parts counter duties under moderate supervision, including receiving parts calls, greeting and assisting walk-in customers, completing all paperwork and processing it accordingly, and handling cash, check, and credit card transactions. Demonstrates how proactive customer support interactions are required at each phase of the order life cycle to ensure customer satisfaction; describes how customer support and the order life cycle are interconnected to ensure an overall positive customer experience.

Numbers & Facts

Location	Nashville, TN
Industry	Management Consulting Services
Salary	$20–$23 Per Hour
Company Size	2,000 to 2,499 employees
Year Founded	2000
Website	https://www.iconma.com/

Description

Our Client, a Global Power Technology Leader company, is looking for a Service Parts Associate - Level I for their Nashville ,TN location.

Responsibilities:

Carries out customer parts counter duties under moderate supervision, including receiving parts calls, greeting and assisting walk-in customers, completing all paperwork and processing it accordingly, and handling cash, check, and credit card transactions.
Maintains a favorable relationship with internal and external customers by addressing their needs and issues in a timely manner. Escalates customer issues to more senior parts personnel or supervisor when needed.
Maintains a neat and clean appearance in the customer parts area and parts warehouse.
Supports other parts personnel in sourcing and locating complex parts requests or finding alternatives under moderate or direct supervision.
Utilizes various systems, catalogs, other resources, and collaborates with technicians to identify and procure parts in the most cost- and time-efficient manner.
Ability to identify and act on opportunities with customers to upsell supporting products and services, as appropriate.
Performs other duties under moderate supervision that may include managing stock levels, shipping and receiving parts, warehouse activities, inventory management-related tasks, core processing, or other parts-related duties as assigned by management.
Order Processing
Demonstrates the steps necessary to manage the processing of customer orders through order receipt, exception identification, and resolution to ensure orders are fulfilled to customer requirements.
Order Life Cycle Systems Knowledge
Demonstrates the steps within each system screen to process customer orders, order modifications, and respond to customer queries to ensure accurate and timely order processing and query resolution.
Communicates Effectively
Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Ensures Accountability
Holding self and others accountable to meet commitments.
Action Oriented
Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
Customer Focus
Building strong customer relationships and delivering customer-centric solutions.
Warehouse Inventory Control
Manages physical inventory utilizing inventory control methodologies to maintain inventory and meet customer expectations.
Optimizes Work Processes
Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
Customer Support
Demonstrates how proactive customer support interactions are required at each phase of the order life cycle to ensure customer satisfaction; describes how customer support and the order life cycle are interconnected to ensure an overall positive customer experience.
Interpersonal Savvy
Relating openly and comfortably with diverse groups of people.

Requirements:

High school diploma or certificate of completion of secondary education, or equivalent experience to the extent such experience meets applicable regulations.
Proficiency in Microsoft applications, generating reports, and advanced-level computer skills.
This position may require licensing for compliance with export controls or sanctions regulations.
Experience
Requires some work experience or an intermediate level of knowledge obtained through education, training, or on-the-job experience.
Top 3 Skills you are looking for:
Inventory Control
Shipping and Receiving
Multitasking

Why Should You Apply?

Health Benefits
Referral Program
Excellent growth and advancement opportunities

Benefits

401K, Employee Referral Program, Life Insurance

About Company

ICONMA is a global information consulting management firm providing Professional Staffing Services and Project-Based Solutions for organizations in a broad range of industries.

Corporate Headquarters in Troy, Michigan; 20+ locations worldwide.
Certified Woman-Owned Business Enterprise (WBE); certified by Women’s Business Enterprise National Council, National Women Business Owners Corporation (NWBOC); and California Public Utilities Commission (CPUC).
Founded in 2000
2000+ Employees

The company was founded on the principle that success is derived from delivering high quality service and resources in the most responsive, flexible, and innovative way. ICONMA invests in people and resources with a single goal: To provide our customers with the highest quality service in the most responsive manner. Through its network of offices, ICONMA provides the resources to help clients maintain their competitive advantage.