Service Operations Specialist - US (Durham, NC -RTP)

As a Service Operations Specialist, you will serve as the commercial and analytical engine behind our field service, supply chain, and telemetry data. Bridging the gap between corporate finance, hardware telemetry, and daily operations, you will own the service P&L truth, automate fragmented workflows across Epicor Kinetic and Databricks, and build the supply-demand models that keep our EV charging network running seamlessly.

WHAT YOU WILL DO

• Own Service Financials & Profitability: Reconcile revenue, analyze P&L leakage, model warranty/goodwill exposure, and present Gross Profit/EBIT findings directly to leadership.

• Turn Telemetry into Action: Query Databricks SQL to analyze charger uptime and utilization, combining telemetry with Jira and Epicor data for a unified view of the business.

• Balance Supply & Demand: Build inventory burn-rate models, manage Epicor Kinetic PO workflows, and set safety stock levels to prevent stockouts without tying up cash.

• Automate & Modernize: Eliminate manual multi-system processes using Power Automate, Python, and SQL, phasing out legacy Excel macros in favor of scalable, AI-ready workflows.

WHAT WE OFFER

• Impact: Direct ownership of our service P&L, telemetry analytics, and operational automation roadmap, with high visibility and influence across both US operations and global data teams.

• Innovation & Collaboration First Culture: Work within a high-energy, entrepreneurial environment that values open communication, creative problem-solving, and cross-border teamwork.

• Comprehensive Day-1 Benefits: Enjoy full medical, dental, and vision coverage from your first day, including zero-premium healthcare options, plus a competitive 401(k) match and annual bonuses.

• Sustainability Perks: Take advantage of free, onsite EV charging at our facilities, allowing you to plug in and power up while you work.

WHAT HELPS YOU BE SUCCESSFUL

• 3–5+ Years of Experience: Background in business, operations, or financial analysis within manufacturing, supply chain, hardware, or industrial service environments (physical product exposure is required).

• Deep Epicor Kinetic Expertise: Daily hands-on experience managing purchasing, inventory, and part masters, plus proven capability building BAQs and dashboards.

• Strong Technical & Analytics Stack: Proficient in SQL (Databricks/Spark SQL preferred), Python (pandas/PySpark), Advanced Excel (Macros/VBA), and Power Automate or workflow tooling.

• Financial & Supply Chain Acumen: Solid understanding of revenue recognition, cost drivers, inventory modeling, and min/max safety stock planning.

• Builder Mindset: Self-directed, commercially minded, and naturally inclined to automate manual work out of existence.

LOCATION

• Location: USA/ Durham, NC - Hybrid

WHY KEMPOWER?

With roots in Finland and a rapidly expanding footprint across North America, Kempower is a globally operating DC fast charger designer and manufacturer. Our vision is to create the world’s most desired EV fast charging solutions for everyone, everywhere.

At Kempower, we're driving the Electric Vehicle evolution to create a cleaner and quieter environment for everyone. We inspire global audiences to join the electric movement and be the change our planet needs. If you're passionate about making a positive impact and want to plug into a dynamic team, we want to hear from you!

Our culture fosters a positive work environment where every voice is valued. Regardless of job titles, we're united by our can-do attitude and collaborative spirit. With a diverse team representing over 40 nationalities, we celebrate unique perspectives and encourage continuous learning and growth.

Get to know us better at Kempower Careers!

WOULD YOU LIKE TO PLUG IN AND BE THE CHANGE?

Does this sound like something for you? Want to join us in powering planet cool? We can't wait to hear from you! 

Kempower is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Our employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, or any other status protected by laws and regulations. We do not tolerate discrimination or harassment based on any of these characteristics, and we encourage applicants of all ages.

If you are a qualified individual with a disability, and you need assistance to apply, please contact our Kempower HR team at RecruitingNA@Kempower.com. We provide reasonable accommodations to qualified individuals with a disability to enable them to effectively participate in the application process, as required by law.