Service Manager - USA

Service Manager

Location: Charlotte, North Carolina, USA
Company: MasterMover Inc.
Reports to: Global Service Director
Bonus: Annual performance-related bonus

Lead Service Excellence at MasterMover

MasterMover is a world-leading manufacturer of electric tug solutions, helping organisations move heavy, large and unconventional loads safely and efficiently. Our innovative products are trusted by customers across manufacturing, aerospace, automotive, logistics, healthcare and many other industries worldwide.

As we continue to grow, we are looking for an experienced and ambitious Service Manager to lead our USA Service operation and play a key role in delivering exceptional customer support, operational excellence and profitable aftermarket growth.

The Opportunity

This is a leadership role for someone who thrives on developing high-performing teams, improving operational performance and creating outstanding customer experiences.

You will be responsible for leading and developing the USA Service team, ensuring resources are effectively deployed, service standards are consistently met and key performance indicators are achieved. Working closely with Sales, Operations and our global service leadership team, you will help drive customer satisfaction, aftermarket revenue growth and service excellence across the region.

Key Responsibilities

• Lead, coach and develop the USA technical support and service team.

• Drive implementation of global service strategies and operational standards.

• Develop and execute regional service plans that improve customer satisfaction, efficiency and profitability.

• Manage and develop Service Partners, including performance reviews and capability improvement initiatives.

• Monitor and improve service KPIs and operational perf