Service Manager

Mermaid Hospitality is seeking an experienced Restaurant Manager to oversee daily front-of-house operations and ensure the highest standards of service, hospitality, and efficiency.

This role is responsible for leading service teams, maintaining operational excellence, and delivering an exceptional guest experience in aligment with our service philosophy.

Key Responsibilities

• Oversee all front-of-house operations during service, ensuring smooth and efficient execution
  
• Lead by example, coach, and develop FOH team members including Servers, Bartenders, Hosts, and support staff
  
• Maintain and uphold the highest standards of hospitality, service, and presentation
  
• Monitor dining room flow, pacing, and guest satisfaction, addressing any issues promptly
  
• Collaborate with the culinary team to ensure seamless communication and execution of service
  
• Manage scheduling, labor costs, and staffing levels in accordance with business needs
  
• Assist with recruiting, interviewing, hiring, and onboarding of FOH team members
  
• Ensure compliance with all health, safety, and sanitation standards, as well as company policies
  
• Oversee opening and closing procedures and maintain operational readiness
  
• Support inventory management, ordering, and cost control initiatives
  
• Handle guest feedback and resolve concerns in a professional and solutions-oriented manner
  

Qualifications

• Minimum of 3 5 years of management experience in a busy upscale restaurant
  
• Strong leadership and team development skills
  
• Excellent communication and interpersonal abilities
  
• Deep understanding of service standards, food and beverage knowledge, and guest experience
  
• Ability to thrive in a fast-paced, high-volume environment
  
• Strong organizational and problem-solving skills
  
• Familiarity with POS systems and reservation platforms (e.g., OpenTable, Toast)
  
• Flexible availability, including evenings, weekends, and holidays
  

Pay: $85,000.00+ per year

Benefits:

• 401(k)
  
• Dental insurance
  
• Employee discount
  
• Health insurance
  
• Paid time off
  
• Paid training
  
• Vision insurance
  

Work Location: In person