Shift Supervisor / Assistant Manager Location: Floating between locations - East Memphis, Collierville, Lakeland, Bartlett Job Type: Full-Time Wage: $20-$22/hour 40 hours/week must be available weekends Perks & Culture: - Be part of a beloved local bakery brand known for spreading joy one treat at a time!
- Hands-on leadership role where you lead by example and coach a high-performing team.
- Comprehensive training and clear pathways for growth within our expanding retail locations.
About the Role Are you a natural leader with a passion for exceptional customer service and a sweet tooth? At Frost Bake Shop, we don't just sell delicious baked goods-we create memorable moments for our guests. As a Shift Supervisor, you will be the heartbeat of your shift. You'll lead by example, coach and motivate your team on the floor, manage inventory and ordering, and ensure our shop runs smoothly from open to close. If you thrive in a fast-paced, high-energy environment and love bringing people together over quality treats, we want you on our team! What You'll Do - Create Sweet Guest Experiences: Set the gold standard for hospitality by greeting every guest warmly, maintaining pristine cleanliness, and sharing your expert knowledge of our menu.
- Lead & Inspire the Team: Supervise and work side-by-side with your associates. Motivate the crew, delegate tasks smoothly, and ensure breaks and staffing levels match daily traffic.
- Be the Communication Hub: Keep the team aligned by sharing weekly updates, setting clear expectations, and providing proactive, positive coaching.
- Master Behind-the-Scenes Operations: Manage inventory counts, place orders, and coordinate with vendors.
- Own the Shift: Execute opening or closing duties with precision, ensuring the shop is immaculate, fully stocked, and ready to wow our guests.
What You Bring to the Table - Experience: A High School diploma (or GED) and 1-2 years of retail or food service experience.
- People Person: Exceptional communication skills and a natural ability to build warm, positive relationships with guests, vendors, and team members.
- Detail-Oriented & Organized: Strong multitasking skills with a methodical approach to admin tasks, inventory, and problem-solving.
- Tech-Savvy: Comfortable using standard tech applications (Google Drive, Dropbox, Word, Excel) and office tools.
- Ready for Action: Comfortable standing for long shifts, working weekends, and occasionally stepping into our 0-degree walk-in cooler (don't worry-we provide the cozy cold-weather gear!). Ability to frequently lift up to 50 lbs.
Ready to Join the Frost Family? If you're ready to lead a sweet team and make every customer's day a little brighter, apply today!
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