Talon Recruiting has partnered with a leading AG dealership. We are in search of a Service Manager in Norfolk, NE. The Service Manager will oversee the service department operations. Daily duties include, but are not limited to:*Establish, implement, and adhere to company-wide best practices for the service department.*Implement and maintain a culture of customer intimacy and satisfaction; develop measures to promote and measure adherence to guidelines amongst staff.*Develop and maintain all Service Organization metrics (estimates, budgets, work-orders, utilization rates, cost analysis, billable hours, technician hours, shop work status and backlog), and provide all documentation needed to report KPI's as requested from Director of Service.*Initiate procedures and leadership practices to create a business environment for participative management.*Supervise training and development of the service organization team.*Monitor employee performance, complete evaluations as required and make appropriate recommendations for changes as required.*Travel to the customer site and locations within the area of responsibility as required Compensation and Benefits:*Very competitive salary and bonus*401(k)*Medical, dental, and life insurance.*Paid time off including vacation, sick days, and holidays.