Service Manager - Bergen/Passaic/Hudson, NJ

At Viking Pest Control, we do more than eliminate pests - we protect homes, businesses, and the people inside them. As one of the leading pest management companies on the East Coast, Viking is built on innovation, service excellence, and a commitment to developing great people.

We are currently seeking a driven, hands-on Service Manager to lead and support our team of Pest Control Technicians in the field. This is a key leadership role responsible for technician development, route performance, customer satisfaction, branch compliance, and overall service quality.

If you are a strong coach, a natural problem solver, and a pest management professional who thrives in a fast-paced environment, we want to hear from you.

If You Are...

• A motivated leader who enjoys developing and mentoring field employees
• Passionate about delivering exceptional customer service and operational excellence
• Skilled at troubleshooting pest issues, technician challenges, and customer concerns
• Organized, proactive, and able to balance multiple priorities throughout the day
• Comfortable holding employees accountable while also providing guidance and support
• Looking for an opportunity to grow your leadership career with a stable and growing organization

What You'll Do...

• Lead, coach, and support a team of Pest Control Technicians in both residential and commercial service
• Provide daily field support, including troubleshooting pest issues, product usage questions, route concerns, and problem accounts
• Conduct regular one-on-one check-ins with technicians to review performance, productivity, and customer service
• Perform monthly ride-a-longs with each technician to provide coaching, quality control, and hands-on development
• Review and adjust technician routes to improve efficiency, productivity, and customer satisfaction
• Identify training opportunities and deliver ad hoc field training on pest identification, treatment methods, and service best practices
• Teach technicians how to identify and capture sales opportunities, including recurring service plans and add-on services
• Lead branch huddle meetings to communicate updates, expectations, and branch initiatives
• Perform quality assurance checks and review technician log reports for accuracy and compliance
• Troubleshoot difficult customer situations and complex pest management concerns
• Oversee large commercial set-up and intensive service work as needed
• Review technician activity, routing efficiency, time-off requests, and weekly timesheets
• Inspect vehicles, equipment, and service tools to ensure proper maintenance and safety compliance
• Interview and evaluate applicants for Pest Control Technician openings
• Recommend top performers for licensing advancement, promotions, and stretch assignments
• Ensure branch adherence to company policies, state regulations, and pest control safety standards

What We Need From You...

• Pest control licenses 7A, 7B & 13
• 2+ years of pest control experience required OR
• 4-year degree with 3+ years of management experience and at least 1 year of pest control experience
• Strong working knowledge of pest control treatments, services, regulations, and safety procedures
• Knowledge of common household and commercial pests, including insects and rodents
• Experience coaching, developing, and managing field employees
• Proficiency with PestPac, handheld devices, and Microsoft Office Suite
• Excellent verbal and written communication skills
• Strong organizational, problem-solving, and decision-making abilities
• Ability to work outdoors in a variety of environmental and seasonal conditions
• Flexibility to work between 7:30 AM and 6:00 PM, with extended hours during peak season (April-September)
• Appropriate state licensing for all branch-based services

What We Offer...

• Competitive compensation
• Comprehensive medical, dental, and vision benefits
• 401(k) with company match
• Paid time off and paid holidays
• Company vehicle and tools provided
• Ongoing leadership development and professional growth opportunities
• Career advancement within a growing organization
• Supportive team environment with a people-first culture
• The opportunity to make a direct impact on branch performance and technician success

Why Viking Pest Control?

At Viking, our leaders are not just managers - they are mentors, coaches, and problem-solvers who help our teams succeed every day. We invest in our employees, provide room for advancement, and empower our leaders to make meaningful operational impact.

Join a company where your knowledge, leadership, and commitment to excellence will be valued.