Highlights

The Service Engineer will provide technical support to customers including initial problem assessment, diagnosis, troubleshooting, customer service and resolution in the industrial automation field. This role involves phone support, training, and will require periodic customer-site field service and sales along with trade show participation and other promotional efforts.

Description

Technical Solutions Inc. is currently seeking Service Engineer on behalf of our client, a manufacturer with facilities in the Pittsburgh area. The Service Engineer will provide technical support to customers including initial problem assessment, diagnosis, troubleshooting, customer service and resolution in the industrial automation field. This role involves phone support, training, and will require periodic customer-site field service and sales along with trade show participation and other promotional efforts.

Position Responsibilities:

Technical Service on our product:
In-house and on-site training of customers.
Technical service & support by phone or customer site.
Detailed documentation of customer issues.
Representative and internal staff training.
Expand technical service department
Sales Support:
Field sales calls with our representatives
Travel with Demo Vehicle
Trade show setup and attendance
Application support and proposals
Amount of travel: Approx. 25%. Mostly air travel, plus occasional international travel

Required skills:

Educated to degree level or equivalent in a technical / electrical field
Strong customer service skills
Good working knowledge of Microsoft Office
Two (2) to four (4) years' experience within a technical support role, diagnosing and resolving technical problems in the industrial automation field.
Excellent verbal and written communication skills
Strong analytical & technical skills
Well organized and self-motivated
Able to prioritize a high workload
Flexible and supportive approach to team work
Articulate, well-presented and comfortable in front of customers
Spanish a plus

Technical Solutions Inc. provides a wide range of staffing services throughout Western Pennsylvania, Ohio and West Virginia. Simplify the job search process by letting us do all the work! With 30 years of expertise, we have the resources, techniques and insights to guide your job search. Our staff will work with you one-on-one to understand your needs and discuss your options. We can even send your resume to multiple job openings that you are a fit for, giving you opportunities to choose from. We reach out to hiring managers for feedback, coordinate and schedule interviews, and advocate on your behalf so that you get the best offer possible. At TSI, we genuinely care about our employees and want to see you succeed. No candidate is ever promised something we do not deliver. The best part is that there are no fees or cost for any of our services. For more information on our company and to view all of our exciting job opportunities, please visit www.tsiwork.com or give us a call at 724-733-2100.

About Company

Technical Solutions Inc. provides a wide range of staffing services throughout Western Pennsylvania, Ohio and West Virginia. Simplify the job search process by letting us do all the work! With over 30 years of expertise, we have the resources, techniques and insights to guide your job search. Our staff will work with you one-on-one to understand your needs and discuss your options. We can even send your resume to multiple job openings that you are a fit for, giving you opportunities to choose from. We reach out to hiring managers for feedback, coordinate and schedule interviews, and advocate on your behalf so that you get the best offer possible. At TSI, we genuinely care about our employees and want to see you succeed. No candidate is ever promised something we do not deliver. The best part is that there are no fees or cost for any of our services. For more information on our company and to view all of our exciting job opportunities, please visit www.tsiwork.com or give us a call at 724-733-2100.

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