Desktop Engineer

Position summary

This position is remote; however, candidates are expected to reside within approximately 1–2 hours of commuting distance from the Pittsburgh office.

The Desktop Engineer is responsible for the development, management, and optimization of end-user computing technologies across physical and virtual platforms. This includes, as applicable, desktop imaging, application packaging, endpoint configuration and management, virtual desktop infrastructure (VDI), and print services. The role supports the full lifecycle of endpoint services, ensuring secure, scalable, and high-performing environments for firm users. The Desktop Engineer serves as an internal consultant to the team and broader IT department on end-user computing technologies.

Job duties and responsibilities

• Support firm desktop imaging and deployment activities using tools such as Microsoft Configuration Manager (SCCM), Broadcom Ghost Solution Suite, or similar tools.
• Support endpoint configuration and mobile device management of firm laptops and desktops using tools such as Netwrix PolicyPak, Microsoft Intune, or similar tools.
• Develop and maintain imaging standards for physical devices, including OS deployment, driver integration, and baseline application configuration.
• Package applications using MSI, EXE, and other formats for deployment across physical and virtual environments, ensuring compatibility, performance, and version control.
• Create and maintain virtualized application packages using technologies such as Microsoft App-V, MSIX, or Cloudpager to isolate applications from the OS and improve portability.
• Deploy, upgrade, and manage applications to various application system platforms, ensuring consistent delivery and user experience.
• Design, deploy, and support print services across on-premises and cloud environments, including managing, print servers, configuring queues, and ensuring reliable and secure printing across locations.
• Lead the installation, implementation, and deployment of application systems.
• Provide advanced administration and support for application system technologies and platforms, including upgrades, version changes, and configuration management.
• Monitor the performance and availability of application system platforms, ensuring they remain current, up-to-date and operating optimally.
• Troubleshoot and resolve incidents related to desktops, applications, and printing.
• Monitor and act on escalated issues, problem tickets, and requests for relevant application and system areas, including timely acknowledgement of tickets and requests and providing a high level of responsiveness and customer service.
• Collaborate with architecture and support teams to implement upgrades and enhancements.
• Maintain technical documentation, including system design and support documentation, and contribute to knowledge bases for application system services.
• Continued development of technical knowledge and skills related to supported technologies through formal and informal professional development activities.
• May volunteer or be selected to serve on special committees, work groups, project teams, or escalation teams related to various firmwide IT initiatives. Initiatives may be specific one-time events (e.g., research, testing, rollouts, upgrades, installations) or ongoing activities.
• Perform other duties as assigned.

Job duties and responsibilities included are not exhaustive and may be supplemented asnecessary.  Reed Smith reserves the right to revise or modify job duties and responsibilities at any time. 

Requirements

Education: Bachelor's degree in an IT-related discipline, or equivalent training and experience, required. Microsoft certifications a plus.

Experience:

• Minimum of 5 years of experience supporting enterprise desktop and virtual desktop environments.
• Experience supporting Citrix and/or Azure Virtual Desktop environments.
• Experience with endpoint imaging, application packaging, and deployment tools (e.g., SCCM, Intune, Endpoint Policy Manager).
• Experience working with endpoint configuration and Mobile Device Management (MDM) technologies, including Intune, Endpoint Policy Manager, and Group Policy.
• Experience supporting print server technologies and cloud-based print solutions.
• Law firm experience and knowledge of legal industry specific applications a plus.

Skills:  

• Strong technical documentation skills, including the ability to clearly document system configurations, procedures, and solutions.
• Effective verbal and written communication skills, including the ability to collaborate across cross-functional teams and explain technical concepts to non-technical stakeholders.
• Strong organizational skills and sound judgment, including the ability to organize and prioritize workload, manage competing priorities, adapt to changing demands, and perform effectively under pressure.
• Strong analytical and problem-solving skills, including the ability to evaluate complex technical issues and develop effective solutions.
• Ability to work independently and collaboratively in a remote or hybrid work environment.  

Additional information

Supervisory responsibilities: None

Equipment used: Personal computer and other office equipment such as telephone, calculator, copier, scanner, etc.

Essential job functions

• Ability to sit or stand for extended periods and perform tasks requiring prolonged and/or extensive computer use.
• Ability to use computers, telecommunications, and digital collaboration tools to perform core job responsibilities.
• Ability to engage in effective and professional communication.
• Ability to analyze complex information while maintaining attention to detail, managing multiple priorities, and exercising sound judgment in decision-making.
• Ability to access, use, and safeguard confidential and sensitive information while performing job responsibilities in work environments that support confidentiality, privacy, and information security requirements.
• Ability to work flexible and/or extended hours as needed to meet business, operational, or project needs (e.g., incident response, system maintenance, or critical deadlines.) 

Working conditions

Works remotely. Occasionally called upon to work hours in excess of your normal daily schedule. Potential for in-office work requests as needed, so proximity to the office is important.

Pay ranges

This represents the presently anticipated low and high end of Reed Smith's pay range for this position. Actual pay may vary based on various factors, including but not limited to location and experience.

Pittsburgh: $105,000 - $117,000

Employee benefits overview

Our comprehensive benefits package includes:

• 401(k) Retirement Plan
• Medical Insurance
• Health Savings Account (HSA)
• Virtual Health Services
• Dental Insurance
• Vision Insurance
• Accident Insurance
• Hospital Indemnity Insurance
• Critical Illness Insurance
• Life Insurance
• Short-Term Disability Coverage
• Long-Term Disability Coverage
• Flexible Spending Accounts (FSA)
• Lyra Health Employee Assistance Program (EAP)
• Paid Family Leave (for eligible Exempt and Non-Exempt staff)
• Transportation Benefit
• Back-up Child Care Services
• College Coach Program
• Pet Insurance
• Paid Sick Time (for Exempt staff)
• Paid Time Off (available to all full-time, non-temporary employees)

Reed Smith offers a challenging work environment, business casual dress code and a total compensation package that includes a competitive salary, flexible benefits program, tuition assistance, and generous 401(k) plan.

Reed Smith is an Equal Opportunity Employer with Core Values of Integrity, Excellence, Teamwork & Respect, Innovation, and Impact. Reed Smith also provides reasonable accommodations in accordance with law, including in the application and interview process.

Qualified candidates only. No search firms.