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Job Description
Service Engineer - Baltimore, MD
Summary
Hexagon's Manufacturing Intelligence Business Area is seeking a Service Engineer in our Baltimore, MD location.
At Hexagon''s Manufacturing Intelligence Business Area, we''re helping shape the future of industry with cutting-edge technologies that enable the development of the next generation of products. With a global reach and a vast portfolio that includes advanced sensors, factory automation, and simulation tools, we foster innovation and transformation in manufacturing.
Why Join Us?
About the Role
As a Field Service Engineer, you'll play a critical role in ensuring our customers' success by maintaining and optimizing our high-precision Coordinate Measuring Machines (CMM) and related equipment. You''ll work independently, troubleshoot complex mechanical and electronic systems, and have the opportunity to develop your skills through exposure to innovative technologies
What You''ll Do
As a Service Engineer, you will play a critical role in ensuring customer success by installing, maintaining, troubleshooting, and optimizing high-precision Coordinate Measuring Machines (CMM) and related equipment. You will work independently in customer manufacturing environments, diagnose complex mechanical and electronic systems, and deliver exceptional service that strengthens long-term customer relationships.
Install, repair, troubleshoot, calibrate, and maintain CMM systems at customer locations.
Diagnose mechanical, electrical, and software-related system issues and implement corrective actions.
Provide technical training and operational guidance to customers on machine operation and preventative maintenance.
Accurately document service activities and submit detailed service reports.
Partner cross-functionally with technical support and engineering teams to resolve complex issues.
Deliver high levels of customer satisfaction while managing service schedules effectively.
Travel throughout the upstate NY territory (up to 100%) to support customer needs.
Lift and move equipment weighing up to 75 pounds unassisted and work a minimum of 40 hours per week, including overtime as required to meet customer needs.
Qualifications
Physical Demands
Employee must be able to perform each essential job function satisfactorily and, if requested, reasonable accommodations may be made to enable employee with disabilities to perform essential job functions, absent undue hardship.
Work Environment
Employee will encounter work environment characteristics described below while performing the essential job functions and, if requested, reasonable accommodations may be made to enable employee with disabilities to perform the essential job functions, absent undue hardship.
At Hexagon Manufacturing Intelligence, our spirited energy and engagement are evident in our commitment to our work, passion for what we do and the speed at which we achieve it. Here you will find the opportunity to build your career, develop professionally, and explore opportunities across a large, diversified company that prides itself on its innovative spirit and commitment to integrity.
We strive to attract the most talented and dynamic individuals in their fields because our success is in our people! Our culture encourages independent thinking and a team mentality. And we offer a competitive benefits package that is second to none!
What We Offer
#LI-MC1 #LI-Remote
Apply now
Hexagon Manufacturing Intelligence does not accept unsolicited candidates, CVs, or resumes from agencies or third parties. All candidate profiles must be submitted through our SuccessFactors system and approved in advance by the Global Talent Acquisition team. Any CVs/resumes sent outside this process will be considered the property of Hexagon, and no placement fees will be paid.
Hexagon posts all official job opportunities on either careers-manufacturing.hexagon.com or careers.hexagon.com and communicates only from email addresses ending in @hexagon.com. We never request payment or personal banking information during recruitment. No offers will ever be extended without a proper interview via Teams or in person, never done over email alone. If you suspect fraud, it probably is, and contact us at recruitment.us.mi@hexagon.com.
Information at a Glance
Division: Stationary Metrology
Job Title: Service Engineer - Baltimore, MD
Job Function: Technical Service & Support
Job Location (Short): North Kingstown, RI, USA, 02852
Workplace Type: Remote
Workplace Details:
Req ID: 2930
Apply now
About Hexagon
Hexagon is a global leader in digital reality solutions, combining sensor, software and autonomous technologies. We put data to work to drive efficiency, productivity and quality across industrial, manufacturing, infrastructure, public safety and mobility applications. Our solutions enable customers to capture, analyze and leverage data from the physical world to create smarter, more connected and increasingly autonomous ecosystems that support a scalable and sustainable future. Hexagon's Manufacturing Intelligence business area delivers solutions that leverage data from design and engineering through production and metrology to help manufacturers make smarter, data-driven decisions and improve performance across the product lifecycle.
2025 Hexagon AB and/or its subsidiaries. All rights reserved.
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