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Service Desk Analyst

MB2 Dental

  • Carrollton, Texas
  • 4 days ago

    Highlights

    The Service Desk Analyst will be responsible for analyzing IT system performance, resolving IT equipment and software issues, and providing IT support to on-site staff and partner oces. Service Desk Analyst Requirements: CompTIA A+ and Net+ certications or at least 3 years of experience in IT performance analysis and end-user support; experience within the healthcare industry is a plus.

    Numbers & Facts

    LocationCarrollton, Texas

    Description

    At MB2 Dental, we prioritize superior customer service and the ecient operation of our information technology systems. We are seeking a highly capable Service Desk Analyst to assess and optimize the performance of our end-user IT systems and software. The Service Desk Analyst will be responsible for analyzing IT system performance, resolving IT equipment and software issues, and providing IT support to on-site staff and partner oces.

    MB2 Dental is pleased to offer a competitive compensation package that includes medical/dental/vision/life insurance; short- and long-term disability; PTO; paid holidays; traditional and Roth 401(k) options; and more.

    Service Desk Analyst Responsibilities:
    • Resolve incoming end-user IT-related issues for remote partner oces and onsite users.
    • Prioritize the resolution of IT concerns and escalate issues to relevant stakeholders.
    • Perform system installations, updates, and maintenance for practice management systems.
    • Collaborate with vendors to resolve remote partner oce issues.
    • Document processes and maintain service desk records.
    • Actively participate in sta meetings to recommend optimizations for IT performance and prevent future problems.
    • Collaborate with internal departments to ensure IT needs are met.
    • Perform additional duties as assigned to support evolving business needs.

    Service Desk Analyst Requirements:
    • CompTIA A+ and Net+ certications or at least 3 years of experience in IT performance analysis and end-user support; experience within the healthcare industry is a plus.
    • Must have experience operating at Tier 2 or higher within a service desk or technical support environment.
    • Ability to lift up to 75 lbs. and assist with equipment setup and relocation when necessary.
    • Prociency in customer relationship management (CRM) and task management software.
    • Exceptional analytical and problem-solving skills.
    • Advanced collaboration, communication, and interpersonal skills.
    • Excellent organizational and time management skills.
    • MacOS experience or certication is highly preferred, particularly for supporting end users who rely on Apple products and services.
    • Dental support experience is a plus, as familiarity with dental practice management systems and technologies will be benecial when supporting our teams.

    MB2 Dental Solutions, LLC is an equal opportunity employer.

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