Service Delivery Technician I

Essential Functions:  

• Manage shipping and receiving operations, including accepting inbound customer shipments, labeling, and processing materials accurately

• Load and unload trucks using pallet jacks and assist with occasional forklift use (if trained)

• Record shipment data such as weight, charges, and tracking details; maintain accurate shipping/receiving reports

• Monitor and manage ticket queues and email requests, ensuring timely updates and resolution within SLAs

• Support internal material movement and inventory management across the data center

• Assist with inventory tasks including tracking enclosures, cage materials, cabling, tools, and other supplies

•  Help maintain cleanliness and organization of loading dock and storage areas (including waste removal)

• Provide escort support for customers and visitors within the facility

• Assist with basic technical tasks such as racking and stacking servers under guidance (Tech II support)

• Perform tape rotation/exchange and other operational support tasks as required

• Collaborate with team members in a dynamic environment where priorities may shift quickly

What We Are Looking For:

Required

• Strong customer service mindset with the ability to interact professionally with internal teams and customers
• Ability to work in a fast-paced, constantly changing environment with shifting priorities
• Good communication skills (verbal and written)
• Basic computer skills (email, ticketing systems, spreadsheets, etc.)
• Willingness to learn and take initiative without needing constant direction
• Flexibility with schedule, including occasional shift adjustments (e.g., 2pm–10pm coverage)
• Ability to lift up to 50 pounds and perform physical tasks (standing, walking, bending)

Work Environment:

• Location: Wood Dale, IL

• Hours: 7:00am-4:00pm, Monday-Friday (Occasional OT as needed).

• Team Environment: Small, collaborative team

• Physically active role involving lifting, walking and working on loading dock

• Must be able to accomplish all physical requirements and activities applicable to the role.

Education:

• Minimum education requirement of High-School diploma or GED equivalent. College degree preferred but will consider applicants with equivalent work-related experience

Why Join Us?:

• Be part of the rapidly growing data center industry powering the world’s digital infrastructure

• Collaborative environment focused on commitment, accountability, respect and excellence 

• Comprehensive health, dental, and vision insurance plans, life and disability insurance, access to mental health resources and employee assistance program

• Competitive pay, performance bonus, 401(k) retirement plan with company match

• Generous paid time off and holidays

• Opportunity to break into the data center industry with hands-on experience

• Clear pathway for growth into more technical roles (e.g., Tech II)

• Collaborative team environment with strong support and training

• Exposure to mission-critical operations supporting customer infrastructure

Hourly Rate: $23-$26/hr