Service Delivery Specialist - Lima, Ohio

Service Delivery Specialist 

Location: Lima, OH. This position is based out of our Lima Girl Scout Center located at 1870 West Robb Avenue, Lima, OH 45805

We are hiring for two roles; the available service areas are below. Please be prepared to indicate the service area you are interested in.

Opening 1: This role is assigned to the Allen County, Van Wert, and Northern Auglaize area.

Opening 2: This role is assigned to the Southern/Western Auglaize, Mercer County, and Shelby County area.

SUMMARY/OBJECTIVE

Lead the development and execution of girl/adult membership recruitment and retention plans in assigned service units to achieve annual membership goals, using methods that reflect the strengths of the community.   Provide ongoing support to administrative volunteers to enable them to extend and support the Girl Scout experience, through a variety of opportunities and across all pathways.    Increase Girl Scout visibility and engagement in the community through community networking and collaboration.

ESSENTIAL FUNCTIONS

1. Drive membership growth in service units by developing and implementing comprehensive recruitment and retention plans for girls/ adults in troops, starter troops, and other opportunities in alignment with council recruitment strategies.
2. Implement volunteer program management to ensure excellent support and customer service to volunteers and parents through communication, education and recognition to support achievement of council program and customer experience targets.
3. Develop and implement a comprehensive community plan for each service unit that engages and prepares volunteers, parents and community organizations to provide girls with a high quality, progressive Girl Scout Leadership Experience.
4. Cultivate and collaborate with local schools, community organizations and networks to increase visibility and opportunities for girls, recruit volunteers, and increase program and funding partnerships to meet council objectives.

5.       Provides support to Council strategic initiatives including recruitment, product program, outreach, outdoor program/camp and fund development efforts through department and project team work

COMPETENCIES

1.       Project management

2.       Team building

3.       Judgement and decision making

4.       Networking

5.       Leadership

6.       Interpersonal Relations

SUPERVISORY RESPONSIBILITY

This position has no supervisory responsibilities.

POSITION TYPE/EXPECTED HOURS OF WORK

This is a full-time position.  The days of work are primarily Monday through Friday, but evening work is frequent and occasional weekend work may be required. Hours of work will vary, depending on support required by service units and time of year.  Work schedules are flexible but will be 40 hours per week with eligibility for approved overtime.

TRAVEL

This is an “in the field” position requiring regular travel to assigned geographic areas of the council. 

REQUIRED EDUCATION AND EXPERIENCE

1. Bachelor's degree or any combination of education, training and experience that demonstrates the ability to perform the duties of the position.
2. Experience recruiting and managing volunteers.
3. Experience in recruitment and or sales preferred.
4. Experience in community development including school partnerships.
5.  Proficient in Microsoft Word and Microsoft Excel.

ADDITIONAL ELIGIBILITY QUALIFICATIONS

·         Must uphold and support Girl Scouts of Western Ohio’s commitment to diversity, equity, inclusion and belonging as codified in our DEI Vision Statement and values, and the Girl Scout Promise and Law.

·         Must possess a valid state driver's license, liability insurance and functioning vehicle for work within the Girl Scouts of Western Ohio region.

·         Successful completion of fingerprinting and a criminal background check as required by Ohio law.

·         Commitment to making a difference in girls’ lives as expressed in the Ends statements; mission and goals for girls, as noted in the Board Policy Manual.

·         Must maintain annual or lifetime membership in Girl Scouts at all times and an adult Girl Scout uniform (navy business attire).

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Our Commitment to Diversity, Equity, Inclusion, and Belonging (DEIB)
We are proud to be an equal opportunity employer dedicated to pursuing and hiring a diverse workforce and are committed to creating an inclusive environment for all. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. GSWO is an EEO/Minority/Female/Disability/Veteran employer.