Service Delivery Manager

At Staffworxs, we don't just connect talent we power transformation. Headquartered in Frisco, TX, with teams in Bengaluru and Hyderabad, we combine global reach with deep expertise. Our Digital & Data Analytics practice drives growth and innovation for some of the world's top brands, who continue to retain us as their trusted partner. If you're ready to make an impact, you're in the right place.


Job Details:

Service Delivery Manager
Location: Princeton, NJ (Hybrid 3 days onsite)
Duration: Long-Term Contract


Onsite interview mandate

Role Summary

Gathering and understanding customer requirements/SLA's and communicating to Ratings Services owners in a regular interval
" Reporting Service quality through frequent dialogues and connect with and Ratings Technology and Business stakeholders through feedforward control
" Addressing escalations and improving the services through strategical initiatives
" Reviewing, planning, and communicating projects/services that may impact delivery of services to end users
" When necessary, assist in capturing right details and actions with proper closure of incidents / problem tasks
" Providing periodic major incident metrics reports to the stakeholders
" Experience in effective stakeholder management, dealing with multiple stakeholders at varied levels of the organization subject matter experts, functional leads, departmental heads, executives
" Management of BAU activities, changes and project work across global locations related to Rating Services and Corporate Services where applicable.
. The goal would be to have SDM work collaboratively with internal stakeholders, customers, and our value stream leads.



Staffworxs is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace for all employees, regardless of race, color, religion, gender, sexual orientation, national origin, age, disability, or veteran status.