Service Coordinator

About Us

We are a leader in the design, manufacturing, installation, and servicing of a diverse line of controlled environmental chambers. Our walk-in rooms and reach-in chambers are specifically constructed to maintain the stringent environmental conditions required for a wide range of specialized research, development, and manufacturing activities.

Job Summary

Environmental Specialties, has a need for an experienced Field Dispatcher at our Raleigh, office. Assist in the daily management of dispatch schedules of field technicians to customer facilities, factoring in customer requirements, technician experience, type of repair and location. This position will also provide processing for billing and payrolling of work performed and time to be paid.

Essential Duties & Responsibilities

Responsibilities

• Answer phone calls from customers and record all needed information for technicians to start repairs.
• Communicate each day with Service Technicians on progress of service call status and update schedule accordingly
• Communicate with customers about technician ETAs, keeping open lines of communication to provide updates as necessary
• Resolve customer issues/problems
• Follow up on all outgoing shipments (sales orders, job parts, etc…)
• Coordinate all service Technicians travel arrangements per schedule
• Accurately open work orders in our software System with information given by the customer and/or field personnel, including correct Purchase Order (PO) number or account number the job is charged to.
• Use scheduler program to maintain a log of all field technicians' location at any given time.
• Review timecards to make sure all time charged is in the correct segment / work order. Help enforce timecards and service reports being turned in on time.

Qualifications

• Heavy background in administrative support of a dispatch role
• Prior experience dispatching Service Technicians in construction especially HVAC equipment industry preferred, or other comparable industry
• Strong communication, organizational & time management skills
• Ability to work in a fast paced environment, juggling & prioritizing multiple tasks at a time.
• Strong problem-solving skills, strong sense of responsibility, self-motivated with the ability to work as part of the service team.
• Driven attitude with solid work ethic, and eagerness to take on whatever demands arise
• We are technology driven requiring computer literacy.

Physical Demands

Office sit/stand setting

Work Environment

Office sit/stand setting

Benefits

Environmental Specialties offers high-quality employee benefits that start the 1st day of the month after your start date!

• Health Insurance: 4 plans available to choose from with Rx coverage
• Heath Saving Account (HSA) and Flexible Spending Accounts (FSA) options available
• 401(k) Retirement Plan with company match up to the first 6% of employee contributions and immediate vesting
• Dental insurance: 2 plans available to choose from
• Vision insurance
• Company-paid Life insurance
• Company-paid Short-Term & Long-Term Disability coverage

Other Great Benefits:

• Weekly pay with direct deposit
• Start with 104 hours of Paid Days Off + 10 Paid Holidays
• Tuition Reimbursement
• Work in a true team environment with employees who are passionate about what they do

Equal Opportunity Employer

As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled

Affirmative Action Policy

Please review our Affirmative Action Policy.

Notice to Prospective Employees

Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine. EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR's normal application process - it is probably fraudulent.

Geographic Disclosure

Raleigh, NC office