Our client, an established distributor serving the LP/propane and natural gas industry, is seeking a Parts and Service Coordinator to join their team. This role is responsible for handling incoming customer calls, processing orders, and resolving customer inquiries with a focus on responsive, knowledgeable service. The ideal candidate brings industry-related experience and a genuine interest in continuously learning about propane and natural gas products and systems.
Job Responsibilities -
- Field incoming customer calls, providing accurate order assistance and information in a timely manner.
- Investigate and resolve customer concerns by identifying the issue, determining the root cause, and
coordinating an appropriate solution through to completion.
- Build and maintain strong customer relationships to support satisfaction and repeat business.
- Assist customers with product selection and basic troubleshooting for propane and natural gas
equipment and appliances.
- Generate invoices and related documentation as part of the order process.
- Support inventory and order fulfillment needs, including both phone and online order channels.
- Maintain accurate records of customer interactions, orders, and account details.
- Take on additional tasks and projects as assigned by supervisors.
Job Requirements -
- Experience in the LP/propane, natural gas, or a related industry such as HVAC/plumbing is required.
- Prior experience in a customer service or order support role.
- Strong verbal and written communication skills in English.
- Working knowledge of Microsoft Word and Excel.
- Strong organizational and multitasking abilities, with the capacity to prioritize and manage time
effectively.
- Familiarity with propane system components (tanks, regulators, valves, fittings, hoses, connectors) and related appliances preferred.
- Technical experience and aptitude are preferred.