Service Coordinator

Supply Chain Coordinator:

Starting hourly payrate $25.13 - $33.50 per hour

Shift/Schedule, 6am - 3:30pm or 4pm

Description:

• The Service Coordinator is responsible for securing all paperwork related to the drill and receipts. Once receipts are received, the information will be recorded in the rail tracking log.

• Daily updates for the White Board (W/B) Railcar tracking must be completed.

• Tender overnight shipments and process RTR shipments in Oracle.

• Address items lacking information and resolve shipment holds, including delivery time and weight issues.

• Process overnight tickets for the house carrier and outside carriers.

• Manage and update Pulse Point data regarding shipments, back orders, and shortages as needed.

• Tender and print overnight shipments.

• Perform daily counts of 5-gallon empty pails when the Service Planner is unavailable or on vacation, including processing weekly PO's.

• Process correction notices after signed Proof of Delivery (POD) has been verified.

• Perform cycle counts of finished goods materials when directed by Shared Services, covering the Port Reading Plant and Kenco warehouse.

• Investigate potential shipping errors for root cause analysis and provide corrective action solutions.

• Review back orders, process customer orders and transfers.

• Review inventory discrepancies and investigate material transactions in Oracle.

• Process Latex and Perlite PO's for the upcoming week once the production schedule has been confirmed.

• Prioritize emails from the Order Center to ensure prompt response times.

• Monitor bulk raw materials for accuracy and communicate discrepancies and potential issues.

• Process all raw material PO's for high-touch bulk items.

• Maintain daily communication with IB raw material carriers.

• Ensure constant communication with the Production Department.

• Conduct daily rail car trace investigations.

• Manually complete accurate bin level information.

• Communicate with vendors for all raw material needs.

Qualifications

• Strong analytical and decision-making skills.

• Strong troubleshooting skills.

• Clear and concise written and verbal communication skills.

• Ability to interact effectively with internal and external employees, as well as all parties doing business with the plant.

• Demonstrated accuracy and attention to detail.

• Proficient in computer literacy and ability to learn new operating systems, especially in Excel.

• 2–3 years of experience with Oracle systems.

Department: Supply Chain

Reports to: Supply Chain Planner

Primary Location: United States Gypsum Port Reading, New Jersey

Rate of pay may be adjusted based on the qualifications and experience of the candidate.

USG employees enjoy a number of benefit options for themselves and their families. These include two medical insurance options, as well as vision and dental coverage. The cost of these optional programs varies based on coverage level - employees generally pay 25% of the monthly premium cost, USG pays the rest. These coverage options are offered on the first day of employment with no waiting period.

Additionally, USG employees enjoy both a 401(k) Investment Plan with company match and a pension plan. Beyond these main features, employees may also choose from a number of additional programs like life insurance, accident insurance, legal insurance, even pet insurance, just to name a few. USG also offers Quarterly (hourly) / Annual (salary) bonus potential for all employees based on performance metrics tied to safety, quality, and productivity. USG also provides employees with paid time off and paid holidays.

Since 1902, Chicago-based USG has been a leader in producing innovative, award-winning products and systems to build everything from major commercial developments and residential housing to home improvements. USG's employees are committed to the highest levels of customer satisfaction and quality in everything we do. Our steadfast commitment to the company's core business values – innovation, quality, integrity, service, diversity, efficiency and safety – have helped us become the company we are today.

 EOE including disability/veteran