Service Center Representative, Senior (Service Center applicants only)

Service Center Representative, Senior (Service Center applicants only)

Salary

$47,327.46 - $71,573.09 Annually

Location

Hennepin County

Job Type

Full-time

Job Number

26SC620MV019

Department

Service Centers

Opening Date

09/14/2026

Closing Date

9/21/2026 11:59 PM Central

• Description
• Benefits
• Questions

Description

Be there for lifes milestones. As a Senior Service Center Representative, you will provide couples with their marriage license, process a new drivers first permit, and help residents understand their real estate tax payments. Every day, our service centers process hundreds of transactions and each one is unique to the customer. This job is a match for you if you are customer-focused, detail-oriented, and have good leadership skills.

Location and hours:

These positions are located at the following Hennepin County Service Centers:

• North Minneapolis Service Center: 1001 Plymouth Avenue North, Minneapolis, MN 55411
• Ridgedale Service Center: 12601 Ridgedale Drive, Minnetonka, MN 55305

Work hours will be Monday through Friday between 7:30 a.m. to 4:30 p.m. This schedule may change in the future or include additional evening hours, depending on business needs. These positions require working face-to-face with the public on-site.

The applicant list will be used to fill the openings listed above and may be used to fill future vacancies at other Service Center locations.

About these position types:

These are full-time, benefit earning positions. You must be a current regular or probationary employee of the Service Center to apply for these positions.

Note: Limited duration employees are not eligible.

These positions are internally classified as a Service Center Representative, Senior.

Click here to view the job classification specification.

In these positions, you will:

• Provide the following list of services: marriage applications, licenses and certificates (including same-sex and opposite-sex marriages); drivers licenses, permits and IDs; motor vehicle tabs, plates, titles and registrations; watercraft, snowmobile and ATV registrations; birth and death certificates; notary services and notary commission filings; marriage officiant filings; voter registration; and real estate tax payments.
• Prepare, process, and sell a variety of licenses, permits, registrations, certificates, and applications for county and state agencies.
• Collect data for daily, weekly, and monthly transaction reports and accounting functions; assist in maintaining inventory records for licenses.
• Provide work direction and training to staff, carry out delegated responsibilities in the absence of supervisors, and assist with opening and closing procedures.
• Answer technical transaction questions and resolve customer complaints.

Need to have:

• One of the following:

• Two years or more of experience as a Service Center Representative.

• Two years or more of experience performing public sector service center transactions.

• Three years or more of customer service experience.

• Note: Completion of an approved business school or relevant technical college program may be substituted for up to two years of the required customer service experience.

• The ability to stand and walk on hard surfaces for extended periods of time.

Nice to have:

• Experience:

• Processing drivers licenses and/or motor vehicle renewals.

• Providing face-to-face customer service in a high volume, fast-paced environment.

• Using Microsoft Edge, Teams, Outlook, Excel, Word, or other equivalent applications.

• Handling cash transactions as a routine part of a job.

• Ability to understand laws, policies, rules, and regulations relating to service center transactions.

Candidates with fluency in other languages in addition to English are encouraged to apply. Bilingual candidates who pass a language assessment may qualify for additional bilingual pay and duties.

About the department:

Hennepin County Service Centers partners with the State of Minnesota to provide driver's license/ID, motor vehicle registration, birth, death, and marriage records, marriage license, snowmobile/ATV/boat registration, and a variety of other public services to residents. Locations include Maple Grove, Brookdale, Ridgedale, Southdale, Midtown, Government Center, and North Minneapolis Service Centers. Support areas include Vital Records, Call Center/Remote Processing, and Learning and Development Units.

About Hennepin County:

Hennepin is the largest county government organization in Minnesota. Our employees work every day to improve the health, safety and quality of life for our residents and communities. All of our jobs align with our mission to serve residents through transformative services that reduce disparities, eliminate inequities, and create opportunity for all and our vision of a community where all people are healthy, all people are valued, and all people thrive.

Our employees receive a combination of competitive benefits and positive workplace culture not found at other organizations. This includes meaningful work that impacts our community, competitive pay, work-life balance, a variety of benefits and opportunities to grow. Learn more at The Bridge (login as Guest).

Hennepin County envisions an organization where our commitment to diversity and the reduction of disparities is fundamental in providing excellent service to our community.

Your future. Made here.

This posting may be used to fill current and future vacancies.

Watch this video for application best practices and tips.

Your future. Made here.

Under the U.S. Department of Homeland Security (DHS) and Minnesota Statutes 171.017 requirements, and as Hennepin Countys service center employees issue drivers licenses and identification cards, Minnesota law requires applicants to undergo a background check including fingerprinting conducted by the Bureau of Criminal Apprehension. Certain offenses are considered disqualifying; those are listed in Code of Federal Regulations, title 49, section 1572.103.

Invitations to interview will be based upon an assessment of education and experience. Final candidates may be required to complete a criminal background check.

If you have any questions, please contact:

Talent Acquisition division

Hennepin County Human Resources department

Submit a request at hennepin.us/ask-hr or 612-348-7855

#LI-DNI

hcpromo

Why work here?

Hennepin County embraces the Total Rewards philosophy. We want our employees to succeed - not only at work but as they move through life and its milestones. We offer advantages and opportunities others cant - including:

• Meaningful work
• Public service
• Competitive pay
• Work-life balance
• Generous benefits
• Opportunities to grow
• Commitment to your success

By working in public service, we are a part of something larger than ourselves. Together, we support those in need. We help people access information and services. We empower vibrant and diverse communities. We serve residents.

Employee Benefits Summary

Visit our benefits page to learn more: bridge.hennepin.us/eligibility.

If you are a current Hennepin County employee please be aware that any change in job classification may affect your current benefits (such as a conversion from Vacation/Sick Leave to Paid Time Off and/or enrollment in a Health Care Saving Plan.) Information about the impact of job changes on benefits can be found here.

01

Are you a current regular or probationary employee of the Service Center?

Note: Limited duration employees are not eligible

• Yes
• No

02

These positions require:

These positions are located at the following Hennepin County Service Centers:

North Minneapolis Service Center: 1001 Plymouth Avenue North, Minneapolis, MN 55411

Ridgedale Service Center: 12601 Ridgedale Drive, Minnetonka, MN 55305

Work hours will be Monday through Friday between 7:30 a.m. to 4:30 p.m. This schedule may change in the future or include additional evening hours, depending on business needs. This position requires working face-to-face with the public on-site.

The ability to stand and walk on hard surfaces for extended periods of time.

Are you willing and able to meet these requirements?

• Yes
• No

03

How many years of work experience do you have as a Service Center Representative?

• I do not have this experience
• Less than 2 years
• 2 years or more

04

Describe your experience as a Service Center Representative, referencing jobs listed on your resume/application. If you do not have this experience, type "None" in the space provided.

05

How many years of experience do you have performing public sector service center transactions?

• I do not have this experience
• Less than 2 years
• 2 years or more

06

Describe your experience as performing public sector service center transactions, referencing jobs listed on your resume/application. If you do not have this experience, type "None" in the space provided.

07

Have you completed an approved business school or relevant technical college program?

• Yes
• No

08

Describe your completed education as indicated above, referencing school(s) attended, areas of study, and/or degrees earned. If you do not have any completed education, type "None" in the space provided.

09

How many years of full-time equivalent work experience do you have providing customer service?

• I do not have this experience
• Less than 3 years
• 3 years or more

10

Describe your full-time equivalent work experience providing customer service, referencing jobs listed on your application/resume. If you do not have this experience, type "None" in the space provided.

11

How many years of professional experience do you have processing drivers licenses and/or motor vehicle renewals?

• I do not have this experience
• Less than 1 year
• 1 year or more, but less than 2 years
• 2 years or more, but less than 3 years
• 3 years or more

12

Describe your experience processing drivers licenses and/or motor vehicle renewals, referencing jobs listed on your application/resume. If you do not have this experience, type "None" in the space provided.

13

In addition to English, identify the language(s) in which you consider yourself fluent:

• American Sign Language
• Amharic
• Arabic
• Bosnian
• Cantonese
• Croatian
• Hmong
• Khmer
• Lakota/Dakota/Nakota
• Lao
• Mandarin
• Ojibwe
• Oromo
• Russian
• Spanish
• Somali
• Vietnamese
• Other American Indian language(s)
• Other
• None of the above

14

If you checked "Other" in the previous question, please indicate which language(s) in which you consider yourself fluent.

15

If you are a disabled veteran (defined as having a permanent, service connected disability rated at 50% or more), the spouse, or the surviving spouse of a disabled veteran, and are applying for your first promotion after securing public employment, you are eligible to have five points added to your competitive promotional examination rating. Are you a disabled veteran (defined as having a permanent, service connected disability rated at 50% or more), the spouse, or the surviving spouse of a disabled veteran that would like to use your one time, five-point preference?

• Yes
• No

16

Your response to this question will help us evaluate the effectiveness of our recruiting sources and methods. Please choose the one source that best describes how you first learned about this promotional job opening. Please review all possible choices before making your selection.

• Department email, unit bulletin board, or lateral/transfer process
• Employee Career Center (ECC)
• Employee Resource Group (ERG)
• Employee or recruiter of Hennepin County (supervisor/manager, colleague, or Human Resources)
• HC Connect
• Hennepin County job notification emails
• hennepin.jobs or governmentjobs.com

17

For the recruitment source selected above, please provide the specific name of the person, website, or media source.

Required Question

Employer Hennepin County

Address Hennepin County Government Center

300 South Sixth Street

Minneapolis, Minnesota, 55487

Phone 612-348-7855

Website https://www.hennepincounty.gov/government/jobs