| Location | Tucson, AZ |
Tucson Subaru, a well-known dealership located on N Oracle Rd., has an exciting opportunity for an individual looking to build a long-term career in the automotive industry. We are seeking a Service BDC Representative for immediate hire. Our dealership is consistently one of the top-performing Subaru dealerships in the nation!
In this role, you will serve as the first point of contact for our service customers, helping schedule appointments, answer service-related questions, provide updates, and deliver an exceptional customer experience. The ideal candidate will have strong communication skills, excellent phone etiquette, and a passion for helping customers.
Service BDC Representative Job Responsibilities
Answer inbound calls and online inquiries related to vehicle service and maintenance
Schedule, confirm, and manage service appointments
Follow up with customers regarding recommended maintenance and declined services
Communicate service updates and assist customers with service-related questions
Perform outbound customer retention calls and appointment reminders
Maintain accurate customer records and update information in dealership systems
Support service advisors and the service department to ensure a smooth customer experience
Assist with customer satisfaction follow-up and service campaigns
Service BDC Representative Benefits and Compensation
In addition to competitive pay, our benefits are designed to support you and your family...
Employer-subsidized Medical and Dental insurance, with comprehensive coverage options
Company-Paid Life Insurance, Employee Assistance Plan, and text-based Telehealth
A variety of voluntary benefit options, including Short and Long-Term Disability, Critical Illness, Accident, Pet, as well as additional life insurance for you and your family
401(k) with Company Match
Generous Paid Time Off that begins accruing from Day 1
Exclusive employee pricing for you and your family on parts, service, and vehicles
Service Receptionist/BDC Representative Qualifications
Previous customer service, call center, BDC, hospitality, or administrative experience preferred
Strong verbal and written communication skills
Comfortable handling a high volume of inbound and outbound calls
Strong organizational and multitasking abilities
Basic computer and data entry skills
Positive attitude and commitment to delivering exceptional customer service
Corporate Hiring Requirements: Must be at least 18 years of age, have a valid driver's license, a clean driving record, and be able to pass a criminal background check and drug screen.
Want to be our next Receptionist/ BDC representative? Apply Now!