Service BDC Representative | Hourly - Holmes Tuttle Ford

We are seeking a motivated, customer-focused Service BDC Representative to support our Service Department by handling inbound and outbound customer communications, scheduling service appointments, and helping deliver an exceptional customer experience.

Why Join Us?

• Consistent hours in a professional dealership environment
• Customer‑facing role with daily interaction
• Supportive team culture with training and clear expectations
• Stable position with long‑term opportunity
• Clean, organized workspace focused on accuracy and service

Service BDC Representative Job Responsibilities

• Answer inbound calls, emails, texts, and online service inquiries
• Schedule, confirm, and reschedule service appointment.
• Conduct outbound calls for maintenance reminders, missed appointments, declined services, and customer retention efforts
• Maintain accurate customer records in the CRM and dealership systems
• Follow up with customers, Service Advisors, and managers regarding service needs and appointments
• Promote dealership service specials and maintenance programs
• Meet appointment-setting and productivity goals

Service BDC Representative Benefits & Compensation

• Employer-subsidized Medical and Dental insurance with comprehensive coverage options
• Company-paid Life Insurance, Employee Assistance Plan, and text-based Telehealth
• A variety of voluntary benefits, including Short and Long-Term Disability, Critical Illness, Accident, Pet Insurance, and additional Life Insurance options
• 401(k) with Company Match
• Generous Paid Time Off that begins accruing on Day 1
• Exclusive employee pricing for you and your family on parts, service, and vehicle purchases

Service BDC Representative Qualifications

• Previous customer service, call center, BDC, or administrative experience preferred
• Strong communication and phone skills
• Basic computer proficiency, including Microsoft Office
• Ability to multitask in a fast-paced environment
• Professional, positive attitude with a strong customer-service focus
• Dealership, CRM, or service scheduling experience is a plus
• Must be available to work varied shifts, including Saturdays

Corporate Requirements: Must be 18 years or older with a valid driver's license and clean driving record able to pass a criminal background check and pre-employment drug screen.

Ready to Get Started?

We're hiring now and looking to move quickly. If you're ready to support a busy service team and build a stable career in the automotive industry, apply today and take the first step with Holmes Tuttle Ford!