Job Description
We are seeking a motivated, high-energy Automotive Service BDC (Business Development Center) Representative to join our growing service team. In this role, you will be the primary voice and first point of contact for our service department, handling inbound inquiries and making outbound follow-ups.
Your main mission is to provide exceptional customer experience over the phone, text, and email, while maximizing our service department's schedule. If you are a master communicator who thrives in a fast-paced environment, we want to hear from you!
Key Responsibilities
- Manage Inbound/Outbound Leaning: Answer incoming service calls, respond to internet leads, and reply to customer texts/emails promptly.
- Schedule Appointments: Schedule, confirm, and reschedule service appointments to keep our workshop operating at peak efficiency.
- Outbound Campaigns: Conduct outbound calls for manufacturer recalls, declined services, warranty reminders, and routine maintenance follow-ups.
- CRM Data Entry: Accurately log all customer interactions, notes, and appointment details in our dealership management database.
- Customer Care: Answer basic questions regarding service intervals, basic pricing, and appointment availability while maintaining a friendly, helpful attitude.
- Teamwork: Coordinate closely with Service Advisors and Managers to ensure seamless communication regarding shop capacity and customer needs.
Qualifications & Requirements
- High school diploma or equivalent.
- Minimum of 1 year in customer service, call center, hospitality, or retail environments (Automotive experience is a plus but not required—we will train the right person).
- Exceptional verbal and written communication skills with professional, confident phone presence.
- Solid computer skills and the ability to learn new software quickly (experience with Dealertrack or Xtime is a major plus).
- Strong multitasking skills with the ability to manage high call volumes while documenting notes.
- Dependable, self-motivated, and goal oriented.
Benefits & Perks
- Competitive hourly wage plus performance-based booking bonuses.
- Comprehensive medical, dental, and vision insurance packages.
- 401(k) retirement plan with company match.
- Paid Time Off (PTO) and holiday pay.
- Clear pathways for internal career advancement (Service Advisor, BDC Manager, Sales).
- Employee discounts on vehicle purchases, parts, and service.
- Waiting periods may apply.