Phillips Chevrolet of Frankfort is currently looking for a Full-time Service Appointment Specialist. We are seeking a customer service oriented and personable individual to fulfill our busy service department needs. We are seeking individuals with flexible schedules able to work 4 days during the week as well as Saturday's. Previous customer service experience required.
Responsibilities and Duties
- Ask the customer qualifying questions to uncover needs and directs calls appropriately
- Handle incoming calls directed to the service department for appointments, service advisors or parts and redirecting as needed.
- Providing maximum customer service at all times and ensure we find solutions for customer to maintain satisfaction.
- Ensure that service consultants receive messages promptly to return customer calls immediately.
- Make service appointments and assist customers over the phone with determining their service needs.
- Route appointment information to the appropriate service consultant
- Place outgoing appointment reminder calls to customers
- Place outgoing follow-up calls to customers recently having service completed on vehicle.
Qualifications and Skills
- VALID DRIVERS LICENSE AND ABILITY TO SUCCESSFULLY COMPLETE REQUIRED PRE-SCREENING: BACKGROUND & DRUG TESTING
- Able to type and handle high volume of telephone calls simultaneously.
- 18 years or older
- Basic computer skills
Job Type: Full-time