AREA15 is an immersive entertainment and event destination that blends art, music, and retail in a dynamic environment. We are a hub for creativity, innovation, and unique experiences. Join us and be part of a team that thrives on imagination and passion. The Server/Bartender, Interactive Dining is responsible for creating a lively and memorable guest experience by combining exceptional service, expert knowledge of food and beverages and interactive storytelling. This role ensures a welcoming, energetic atmosphere while delivering high-quality food and drinks, engaging guests through performance and hospitality, all while upholding AREA15’s service standards and Health compliance requirements. RESPONSIBILITIES AND DUTIES: - Greet guests in a positive, friendly manner, creating a welcoming atmosphere.
- Proactively interact with guests to create memorable experiences, creating a fun and lively environment.
- Contribute to maintaining an energetic, guest-centric dining room atmosphere in collaboration with culinary staff.?
- Support a culture of hospitality by ensuring interactions reflect friendliness, attentiveness, and care for the guest experience.
- Tell a story or provide information about each dish and/or beverage as it’s being served to the guest.
- Demonstrate expert knowledge of menu items, offering effective explanations to guests.
- Requires strong knowledge of spirits, wine, champagne, beer, and crafted cocktails
- Make menu item recommendations, showcasing strong upselling skills.
- Always adhere to all Southern Nevada Health District (SNHD) requirements.
- Communicate any food allergies or special nutritional needs to the culinary staff.
- Efficiently take food and beverage orders, ensuring accurate entry into the point-of-sale system.
- Crafting and serving beverages to guests in a timely manner.
- Promptly fulfill orders, prioritizing high-quality food and drink delivery.
- Exhibit attentive service, including refilling drinks, anticipating, and attending to guest needs timely.
- Actively participate in marketing, publicity, and media materials for venue promotion.
- Embrace dressing up in costumes for events and themed parties.
- Set up your assigned workstation for full operation, ensuring all supplies, products, and tools are fully stocked.
- Handle credit card transactions accurately and in a timely manner.
- Execute both opening, running side work and closing duties.
- Maintain a high level of organization and promptly seek assistance from the manager on duty when required.
- Effectively address customer service issues and escalate them to a manager when necessary.
- Adhere to proper food handling and preparation best practices to prevent foodborne illness, reporting any concerns to a manager.
- Maintain cleanliness in your assigned workstation and related areas, ensuring a clean, sanitary, and safe environment.
- Comply with all policies, procedures, and health regulations.
- Demonstrate ART! (AREA15's service standards) in every guest interaction.
- Maintain a professional, polished appearance in line with AREA15 standards.
- Work various shifts, including nights, weekends, and holidays.
- Perform other work-related duties as assigned.
- Adhere to department and company policies and procedures.
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