Senior Technical Support Specialist

Job Description

Senior Technical Support Specialist

Bengaluru, Karnataka

Job Summary

10+ years experience, senior SAP FI/CO AMS support for financial operations, reporting continuity, closing support and resolution of finance process issues.

Finance and Controlling support across GL, AP, AR, asset accounting, cost accounting, intercompany postings, month-end close, reconciliation, tax codes, finance reporting and integration with logistics and sales.

Key Responsibilities

Resolve L2/L3 finance incidents and service requests involving postings, master data, reconciliations, closing, asset accounting, cost accounting and reporting.

Analyse data and posting inconsistencies caused by master-data issues, manual entries, integration delays, access restrictions or configuration misalignment.

Support month-end, quarter-end and year-end finance activities, including GL/AP/AR checklists, closing tasks, reconciliation and audit-trail validation.

Troubleshoot FI/CO integration issues with SD billing, MM procurement/inventory, PP production, OpenText VIM, Concur, Ariba and banking/payment-related processes.

Perform configuration analysis and minor controlled changes for finance processes, tax codes, posting rules and reconciliation requirements.

Support audit evidence, financial controls, access reviews and compliance readiness in coordination with Security and Finance leads.

Create and maintain SOPs and knowledge articles for recurring finance incidents, closing support, data validation and reporting checks.

Work with business users to improve proficiency, reduce manual-entry errors and support targeted training for high-volume sites.

Support regression testing, release validation and post-release stabilization for finance-impacting changes.

Identify automation candidates such as blocked invoices, goods receipt/invoice pending checks, reconciliation dashboards and recurring posting validations.

Skill Requirements

andatory skills

SAP FI/CO support

GL/AP/AR

Closing and reconciliation

Asset accounting

Cost accounting

Tax code support

Finance/logistics integration

Incident and problem management

Audit/control awareness

Optional / preferred skills

OpenText VIM

SAP Concur/Ariba

Banking/payment integration

SAP BW/BI finance reporting

E-invoicing/localisation awareness

Other Requirements

Expected outcomes / KPIs

Finance SLA adherence

Closing support quality

Recurring finance error reduction

Audit evidence timeliness

User satisfaction

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Information at a Glance

Why HCLTech?

At HCLTech, youll supercharge your potential. Youll find your career. And youll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.