Route Service Representative

Pay Range: $22.00hr - $25.00hr

Job Overview:

The Route Service Representative serves as the primary contact to the public and customers, representing the organization. This position performs day-to-day route operations by serving client needs regarding properly tracking, sorting, storing, and transporting patient specimens and other materials, including supplies and patient results.

Duties and Responsibilities:

• Responsible for compliance with all processes including timekeeping, attendance and punctuality, vehicle safety and cleanliness, safety and OSHA requirements, handheld/scanning device usage, proper handling and storage of all samples from the client office to the drop off point, proper packing of specimens for shipment, end-of-day vehicle checks, dress code, code of conduct, and all organization policies and procedures.
• Responsible for the safe and timely transportation of specimens, supplies, reports, equipment, and materials to the appropriate destination.
• Responsible for operating company vehicles safely while maintaining a valid driver's license and driving record within acceptable company guidelines.
• Ensure route is started with proper equipment tools, including route scanner sync/paper logs, carry bag, properly prepared coolers for thermal storage, dry ice, cell phone, keys, door hangers, and observation reports.
• Follow route as scheduled and sequenced while allowing for will-call stops and special pickups.
• Maintain specimen integrity at all times, including the utilization of a specimen carry bag to transport specimens from client office/lock box to vehicle by temperature.
• Follow all scan and documentation requirements, including tissue/irreplaceable and frozen tracking processes.
• Place door hangers for will-call clients with no specimens out and for daily clients who regularly provide specimens when none are available at scheduled pickup, notifying the supervisor or team leader for next-morning follow-up.
• Communicate with dispatch before leaving an area to ensure will-calls have been cleared.
• Keep route information, sequencing, and all client notes up to date.
• Maintain attendance and punctuality in meetings and training sessions.
• Meet all training requirements in a timely manner as assigned.
• Properly care for and maintain company equipment, including scanners, telephones, and vehicles, and communicate any deficiencies with equipment.
• Document and provide appropriate customer satisfaction information to logistics management.
• Maintain professionalism and a service orientation with clients using core service standards and principles.
• Demonstrate organizational behaviors including agility, customer focus, transparency, teamwork, and performance orientation.

Job Qualifications:

• Have 3+ years of licensed driving experience.
• Possess a valid driver's license with no restrictions; provisional licenses or learner's permits are not acceptable.
• Have no more than two moving violations in the past 36 months, with none in the most recent 12 months.
• Have no DUI convictions reported via MVR or background check.

Preferred Work Experience:

1+ years of experience in a customer service, logistics, or delivery-related role is strongly preferred.

Knowledge:

• General computer knowledge and experience with handheld scanner equipment preferred.

Skills:

• Strong customer service skills.
• Strong interpersonal skills.
• Strong problem-solving skills.
• Strong sense of collaboration.
• Strong communication skills.
• Strong decision-making skills.
• Customer focus, integrity, and composure.
• Ability to act with a sense of urgency and importance.
• Professionalism, honesty, respect, and patience.
• Drive for results.

Physical Requirements(Due to nature of job, The candidate must have):

• Ability to travel.
• Ability to use phone and handheld devices extensively.
• Ability to stand, sit, walk, and drive for prolonged periods.
• Ability to demonstrate fine dexterity with hands and steadiness.
• Ability to lift 25 lbs, occasionally up to 40 lbs.
• Ability to carry up to 15 lbs for several minutes at a time.
• Ability to maintain constant mental visual attention to details in limited light scenarios.
• Ability to balance.
• Ability to bend and kneel.
• Ability to push and pull.
• Ability to reach and twist.