Senior Tech Ops Engineer, Manufacturing Operations

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain and we're looking for talented people who want to help.

You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

We are seeking a highly analytical, driven, and experienced Mfg Ops Engineer to manage contract manufacturing vendor relationships and drive operational excellence in our high-velocity manufacturing operations. In this role, you will lead the end-to-end strategic partnership with vendors providing critical design, development, manufacturing, and integration services for AWS servers and rack integration. You will be responsible for optimizing vendor performance across cost, quality, capacity, delivery, compliance, and sustainability while ensuring efficient manufacturing capacity and timely delivery of products to AWS data centers globally.

As a Tech Ops Engineer, you will act as the primary point of escalation for all vendor-related issues, manage material flow and logistics, and drive continuous improvement initiatives. This role requires exceptional leadership in delivering detailed plans to execute complex rack build deployments while collaborating with cross-functional teams including hardware engineering, supply chain, quality, lifecycle management, operations, compliance, and sustainability.

Key job responsibilities

Vendor Management & Operational Excellence

Day-to-day management responsibility for high-velocity assembly operations

Act as point of escalation for all vendor-related issues including production, engineering, business continuity planning, and quality

Manage vendor operational excellence through data-driven metrics and continuous improvement activities

Lead quality defect evaluation and internal escalation/coordination for complex corrective and preventive actions (CAPA)

Influence partner processes, technologies, and policies to achieve mutual benefits for both organizations in a sustainable manner

Manage multi-discipline hardware development teams across CM/OEM/ODM vendors

Supply Chain & Materials Management

Manage material flow and logistics to enable manufacturing execution

Deep dive and solve supply chain blockages that affect rack delivery SLAs

Analyze production schedules and demand forecasts, ensuring customer requirements are met while maximizing site utilization

Drive material reuse opportunities, improving AWS"s overall circular supply chain

Lead and orchestrate the flow of materials, testing scripts, and BOM deployment at manufacturing sites

Process Improvement & Engineering

Drive cross-functional strategic initiatives to improve supply chain efficiency and overall cost structure

Own process engineering optimization and cost reduction initiatives for sustaining projects

Guide best practices on manufacturing including process control, line optimization, tool effectiveness, and repeatability & reproducibility (R&R)

Propose design changes that will enhance product sustainability

Evaluate product Engineering Change Orders (ECOs) and drive multi-system process and system changes

Conduct system-level analysis to optimize production operations

Analysis & Strategic Planning

Drive complex business analysis to identify opportunities to improve internal and external processes

Design and maintain scalable, reliable analytical tools, dashboards, and metrics to drive key decisions and resource prioritization

Develop and implement innovative sourcing strategies that meet AWS"s cost objectives through in-depth analysis of cost drivers and bill of materials

Craft compelling data-driven narratives and presentations that inform strategic decision-making

Use written communications to influence product strategy

Cross-Functional Collaboration

Work cross-functionally to identify and apply best practices and continuous process improvements

Influence internal technical teams to drive multi-system process and system changes

Set project requirements and drive results across internal and external teams

Building and maintaining positive relationships with stakeholders in Supply Chain, Design Engineering, Quality, Deployment, and product leadership

Mentor team members on best practices for manufacturing engineering

Engage and influence senior executives on operational

A day in the life

1. Review production metrics and KPIs from high-velocity assembly operations, identifying and addressing immediate escalations

2. Attend cross-functional meetings with procurement, logistics, and manufacturing stakeholders to discuss supply chain initiatives

3. Analyze vendor performance metrics and lead discussions to drive continuous improvement

4. Conduct deep analysis of supply chain steps from pre-order to post-shipment to enable order flow

5. Collaborate with technical teams on system changes to improve cross-functional process efficiencies

6. Meet with vendor partners to discuss process improvements, technology upgrades, and partnership strategies

7. Review production schedules and demand forecasts, making adjustments to balance efficiency and flexibility

8. Reflect on daily activities and plan continuous improvement initiatives focused on lowering risks and reducing lead times

About the team

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.