Job Description: Oversee administration of tax filings and notice resolution with government tax agencies. Work across Tax Filing Shared Services to mitigate escalations. Respond to Client and Client Team inquiries.
As Tax Filing Senior Analyst duties include, but are not limited to, the following:
Educate clients and provide subject matter expertise for payroll tax filing and notice resolution
Support and provide timely research on compliance and regulatory issues.
Recognize need for process improvement and communicate to management; Support any process improvements/changes
Meet periodically with Operation Services Manager and report metrics and any delivery issues
Support implementation of new clients
Support and oversee delivery operations, including Tax Filing suppliers.
Compile, report and analyze metrics
Ability to problem solve and using tax knowledge and experience
Responsible for calculation P&I and abatement letter request
Research and resolve payroll tax notices in a timely manner, including abatement requests, calculation of Penalty and Interest, and identification of root cause and prevention measures
Mentor and support colleagues
Manage Tax Filing suppliers, as appropriate, to support accurate and timely delivery.
Approve checklists – work checklist queue
Coordinate testing for updated interfaces
Variance analysis control point when issue needs escalation or analysis
Communicates effectively with the client and internal partners regarding ongoing operations and problem solving with analysis/resolution of tax related issues
Ability to work under tight deadlines
Understanding and applying knowledge of payroll tax to notice resolution and process improvements
Education and Experience
High School Diploma and 3 years' experience in tax filing
Demonstrated strong verbal & written communication skills required
2 Years of Payroll Tax Filing experience
2 Years client interaction and management
Proficient in Excel, i.e. pivot tables, vlook-ups, macro development, etc
2 years’ experience with tax filing software required
Master Tax experience highly preferred
Client Smart Compliance experience desired
About the Company
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eTeam Inc.
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