Senior ServiceNow Developer (hybrid-remote)

They will work with clients and team members to understand requirements and develop elegant solutions that meet those needs. The ServiceNow Development Consultant must have a strong understanding of the ServiceNow platform and experience in web application development using JavaScript, HTML, CSS, and AJAX. The ServiceNow Development Consultant will be responsible for directing a junior developer in how to support the platform over the long term.

RESPONSIBILITIES:

* Analyze the current environment and propose automation whenever possible

* Coordinate upgrades and changes to the ServiceNow instance

* Managing permissions and access (roles, users, and groups)

* Troubleshoot day-to-day operation and system issues

* Work with the ServiceNow support team to resolve issues

* Setting up notifications, scheduled reports, and alerts

* Maintain Service Catalog and Service Level Management.

* Participation in requirement gathering phase to provide time estimation to client needs.

* Create and update the existing configuration documentation.

* Perform platform upgrades, and review skipped updates due to upgrade.

* Implement best practices in coding and design as per ServiceNow standards and community guidelines.

* Follow the ITIL process to develop solutions

* Find opportunities to automate and enhance the end-user experience.

* Scripting in various areas (Business Rules, Client Scripts, UI Actions, Access Control Lists, UI Policies, Portal Pages, UI Pages).

* Writing code using JavaScript, HTML, Angular, CSS, and AJAX.

* Develop integrations with 3rd party tools or ServiceNow modules

Core Competencies:

* Knowledge of IT service delivery concepts and technology platforms which include, telecom, network, infrastructure, software, and cybersecurity

* Ability to convert business logic into functioning code

* Experience facilitating analysis and planning processes with non-IT (business stakeholders) operations

* Ability to troubleshoot complex systems issues without supervision

* Excellent written and oral communications skills, with the ability to work across all departments

Minimum Qualifications:

* A minimum of 3 to 5 Years of working experience with ServiceNow modules like Service Portal, HR Service Delivery, HR Onboarding and Transitions and ITSM is an added advantage

* A minimum of 4 years experience with ServiceNow app development.

* 3 to 5 years of development experience with creating simple/complex customer-facing web or mobile applications is a plus

* Basic level understanding of ServiceNow Platform & its capabilities are required

* Understand the business needs and the needs to standardize processes and build this into the design. and being able to transform customer requirements into a high-level (architectural) solution or supporting model

* Good understanding of service-oriented architecture, software application architecture, and the ability to consult with customers about these topics

* Experience with web technologies JavaScript, ES5+, HTML, CSS/SCSS, SQL. Experience in one or more JavaScript frameworks like AngularJS or React is a plus

* Knowledge of web-based protocols and standards (Web services, SOAP, REST, WSDL, XML)

* Good understanding of data structures, algorithms, object-oriented design, design patterns, and performance/scale considerations