Senior Project Manager, Tolling Operations

Description

Position at Bridges and Tunnels

Job Title: Senior Project Manager, Tolling Operations

Resume Due Date: October 22,2026

Department: Tolling Operations

Work Location: Randalls Island

Job Family/ Grade: PPM007

Earnings Potential: $93,369- $117,144

MTA Bridges and Tunnels reserves the right to remove this posting before the application deadline.

MTA Bridges and Tunnels operates the largest bridge and tunnel network in New York City, managing nine crossings that include seven bridges and two tunnels. Serving more than 336 million vehicle crossings each year, this network connects communities across the five boroughs and supports regional mobility. In addition, MTA Bridges and Tunnels oversees the Congestion Relief Zone, working to ensure safe, efficient travel and a more sustainable urban environment. MTA strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities.

Telework:

This position is eligible for telework which is currently one day per week. New hires are eligible to apply 30 days after their effective date of hire.

Job Summary:

The Senior Project Manager is responsible for delivering complex technology and infrastructure projects supporting tolling and revenue collection operations. Defines project scope, manages cross-functional teams, and ensures project deliverables meet established goals within project timelines and budget constraints. The position will work on large-scale tolling projects, including the Back Office, Central Business District Tolling, and Open Road Tolling programs, as well as non-tolling systems such as Work Zone Speed Enforcement, Weigh in Motion, Revenue Recovery, and other complex, high-visibility projects. The complexity and scale of these projects require strong project management skills, in-depth knowledge of tolling and ITS, and an understanding of public-sector procurement processes. The position will also be responsible for developing Requests for Proposals (RFPs), coordinating procurement activities, and managing multiple consultant teams throughout project delivery.

Responsibilities:

• Deliver complex technology and infrastructure tolling projects by managing project resources, schedules, deliverables, and timelines to achieve established project objectives.
• Define project scope, goals, deliverables, and requirements for complex tolling and technology infrastructure projects.
• Develop and manage comprehensive project plans, including resource requirements, risk assessment and mitigation strategies, schedules, and project milestones.
• Facilitate effective communication and coordination among internal stakeholders, external partners, and consultants involved in tolling system implementations, including coordination of procurement activities and consultant deliverables.
• Monitor project performance, identify issues and potential impacts, and provide project status reports and recommendations to stakeholders.
• Ensure project activities comply with applicable regulations, standards, policies, and requirements related to tolling technologies and infrastructure.
• Performs other duties as assigned
• Complies with all policies and standards
• May be required to work hours outside regular work hours, as applicable
• Observes the work performed by contractors, as applicable
• Reviews invoices and approves them if the work has contractual standards, as applicable
• Addresses performance issues with the contractor when possible, as applicable
• Escalates issues to other parties when needed, as applicable

Qualifications:

Bachelor's degree in arts/sciences (BA/BS) in Project Management, Engineering, Computer Science, Information Technology, Business Administration, or a related field.

An equivalent combination of education and experience may be considered

Minimum 7 years of progressively responsible experience managing complex technology, infrastructure, systems implementation, or similar projects.

Demonstrated working knowledge managing complex projects, including project scope, resources, schedules, deliverables, and timelines.

Demonstrated working knowledge managing and coordinating resources, project teams, consultants, or contractors.

Demonstrated working knowledge integrating technology systems or managing technology-related projects.

Demonstrated working knowledge with infrastructure development, Intelligent Transportation Systems (ITS), tolling systems, transportation technology, or other complex operational technology environments.

Demonstrated working knowledge coordinating technical teams and stakeholders across multiple functional areas.

Unrestricted driver's license in New York State.

Preferred:

Master's degree in arts/sciences (MA/MS) in Engineering, Computer Science, Information Technology, Business Administration, Project Management, or a related field

Minimum 3 years of managerial or supervisory experience, including responsibility for directing project teams, consultants, contractors, or other resources.

Demonstrated working knowledge with public-sector procurement, including development of RFPs, Statements of Work (SOWs), and management of consultants or contractors.

Demonstrated working knowledge managing large-scale, high-visibility, or multiple concurrent projects.

Demonstrated working knowledge assessing project risks and developing mitigation strategies.

Demonstrated working knowledge communicating project status, issues, risks, and recommendations to stakeholders and management.

Demonstrated working knowledge with regulatory requirements, industry standards, and compliance considerations related to technology or infrastructure projects.

Demonstrated working knowledge managing multiple concurrent projects or large-scale, high-visibility initiatives.

Project Management Professional Certification Upon Hire

Agile Certification for technology projects Upon Hire

Additional Information:

This position description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of the organization.

Other Information:

Final salary is determined on experience, skillset, and alignment with compensation practices. The posted range reflects expected compensation and may be updated as market or business needs evolve.

To be eligible for consideration for a new role, current MTA employees must complete at least one year of service in their current role prior to applying. Additionally, eligibility to interview is contingent upon maintaining a satisfactory record of job performance, attendance, and disciplinary conduct.

Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the "Commission").

MTA Bridges and Tunnels is governed by the Civil Service Rules and Regulations administered by the Department of Citywide Administrative Services (DCAS).

How to Apply:

For Internal Applicants: Log in to the My MTA Portal, click on the My Job Search tile, select the Careers link, search for the desired position, click Apply, and follow the on-screen instructions.

For External Applicants: Visit www.mta.info, click the "Careers" link located in the footer under the "The MTA" section, then click on "See All Open MTA Positions". Search for the desired position, click Apply, and follow the instructions.

Comprehensive Benefits & Total Rewards Package:

Transportation & Financial Benefits

• Commuting Made Easy - Enjoy a complimentary MTA transportation pass, plus access to tax-advantaged commuter benefits to maximize your savings.
• Premium Health Coverage at Low Cost - Access high-quality individual, family and domestic partner healthcare, dental, vision and life insurance plans.
• Secure Your Future - Build long-term financial security through pension plans and retirement savings accounts designed for eligible employees.

Time Off & Work-Life Balance

• Generous Time Away - Recharge with substantial paid time off and comprehensive holiday schedules that support your personal and family commitments.
• Holistic Support Services - Access our dedicated Work Life Services team and Office of the Chaplains unit for personal guidance and support when you need it most.

Professional Growth & Development

• Learning & Development Program - Advance your career through structured professional development opportunities, skills training, and leadership programs tailored to support your growth within the organization.
• Educational Investment - Pursue your career goals with in-house training and professional development, tuition reimbursement support, and partnerships with educational institutions.

Employee Experience & Community

• Employee Assistance Programs - Comprehensive support services to help you navigate life's challenges with confidence and resources.
• Discounts & Perks - Take advantage of MTA employee discount programs offering savings on products and services.
• Connect & Belong - Join our vibrant Employee Resource Groups to build meaningful connections, share experiences, and contribute to an inclusive workplace culture.

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities. The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.