At UVeye, were on a mission to redefine vehicle safety and reliability on a global scale. Founded in 2016, we have pioneered the worlds first fully automated suite of vehicle inspection systems. At the heart of this innovation lies our advanced AI-centric technology, representing the pinnacle of computer vision, machine learning, and generative AI within the automotive sector. With over $380M in funding and strategic partnerships with industry giants such as Toyota, Amazon, General Motors, Volvo, and Hertz, our technology is utilized in manufacturing plants, dealerships, wholesale auctions, delivery fleets, security checkpoints, and more. Our growing global team of over 200 employees is committed to creating a workplace that celebrates diversity, encourages teamwork, and strives for excellence.
We're looking for a Sr Program Manager to lead the implementation of our new software solution for the rental industry. This is a key position that will directly report to the Head of Rental Operations and play a pivotal role in the successful integration and deployment of our new software solution technology at airports and rental locations across the US.
Job Description
A day in the life and how you'll make an impact:
• Plan, schedule, and track all software solution deployment projects, working closely with the central Operations team, and internal stakeholders. • Maintain software project charters, budgets, and risk management logs, escalate any issues early to keep the software implementation on time and within budget. • Ensure consistent communication with all teams involved in the project, ensuring alignment with timelines and deliverables. • Map, document, and optimize Salesforce workflows related to the software solution implementation, ensuring smooth integration with existing systems. • Work closely with the Rental Operations team to ensure proper integration of software solutions into rental site operations. • Assist in ensuring data integrity and the smooth flow of information between software platforms and internal systems. • Certify all rental sites as they go live with the new app, providing continuous support and updates to training materials as processes evolve. • Drive continuous improvement efforts for the software solution, gathering feedback from rental locations, troubleshooting issues, and making enhancements to optimize performance. • Track app usage, troubleshoot problems, and monitor feedback to ensure the solution is consistently improving the rental process. • Regularly report on project status, usage metrics, and revenue-related data (such as new damage and acknowledgment rates), while also recommending improvements and exploring creative ways to increase revenue. • Work closely with the Director of Car Rental Operations and other departments to ensure that the software app is aligned with business goals and operational needs. • Collaborate with the Customer Support team to monitor client satisfaction and address any challenges or concerns that may arise during the implementation phase.