Senior Operations Support IT Analyst

Senior Operations Support IT Analyst needs 5-8 years in Salesforce administration and support with MuleSoft integration experience

Senior Operations Support Analyst requires:

• Strong Salesforce administration proficiency (security model, data management, customization)
• Working knowledge of MuleSoft Anypoint Platform and API management
• Experience with SOQL, Data Loader, REST/SOAP APIs
• Charlotte, NC ; Iselin, NJ
• Basic understanding of Apex and Visualforce for troubleshooting
• Familiarity with version control and change management
• Salesforce Administrator certification (ADM 201)
• Additional certifications: Platform App Builder, Service Cloud Consultant, MuleSoft Developer

• Experience with Einstein Analytics, Agile/Scrum, and DevOps practices
• Occasional after-hours support for critical issues and release deployments; schedule flexibility required based on business needs.

Senior Operations Support Analyst duties:

• Serve as primary contact for complex Salesforce and MuleSoft issues; diagnose, triage, and resolve incidents within SLAs while documenting solutions
• Manage user accounts, profiles, roles, permissions, custom objects, fields, and validation rules; conduct system audits and optimize performance
• Troubleshoot Anypoint Platform integrations, monitor API health, resolve connectivity issues, and ensure data synchronization across systems
• Support Sales Cloud, Service Cloud, and Experience Cloud; troubleshoot automation tools (Process Builder, Flow, Workflows); maintain reports and dashboards
• Partner with business users and development teams; translate technical concepts; participate in release management and testing
• Identify process optimization opportunities; stay current with Salesforce releases; recommend best practices; contribute to documentation and training