Senior Network Engineer

We are:

The Advanced Technology Centers (ATCs) is the engine for reinvention in our clients' transformation journey. Powered by more than 255,000* people across 24 countries, ATCs will provide our clients seamless access to industry insights and innovative technology solutions.

Stronger together!

The Advanced Technology Centers (ATCs) make tremendous impact in solving our clients' business problems leveraging Innovation, Intelligence, Industry insights, new IT and new technology skills. Now, with the global environment changing at a faster pace, our clients are facing unprecedented challenges and they need us more than ever before. As a Network, ATCs are positioned to unlock greater opportunities and exponential value for our clients.

The value for our clients and our people

For our clients, the Network provides the strength of our geographic diversity, greater resilience, and seamless access to the deepest industry knowledge, the latest in Gen AI solutions, and tech expertise from around the world.

For our people, it brings an opportunity to shape truly boundaryless career paths in a highly collaborative team of experts where they can learn from each other and solve the world's most complex client challenges.

You are:

An experienced Network Engineer Associate Manager

The Work:

The Senior Network Engineer is responsible for the implementation, administration, monitoring, and support of enterprise network infrastructure across on-premises datacenters and cloud environments. The role requires strong technical expertise in Cisco networking and F5 technologies, with the ability to troubleshoot complex network issues, support day-to-day operations, and contribute to infrastructure improvements.

The engineer serves as an L2/L3 escalation point, ensuring network stability, availability, performance, and compliance with operational standards while working closely with senior engineers, architects, cloud teams, and security teams.

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Network Engineering Essentials

Core Technical Expertise

• Strong hands-on experience supporting Cisco routing and switching environments, including Catalyst 9K, ASR, OSPF, BGP, VLANs, and WAN technologies.
• Working knowledge of F5 BIG-IP technologies, including LTM, GTM/DNS, SSL certificate management, and load balancing.
• Understanding of TCP/IP networking, VPNs, NAT, QoS, DNS, DHCP, and network security concepts.

Problem Solving & Troubleshooting

• Ability to diagnose and resolve complex network incidents and performance issues.
• Perform root cause analysis and implement corrective actions to prevent recurrence.
• Support major incident troubleshooting and restoration activities.
• Analyze recurring issues and identify opportunities for operational improvements.

Solution & Architecture Support

• Identify network design limitations and recommend improvement opportunities to senior engineers and architects.
• Provide technical input for infrastructure upgrades, migrations, and modernization initiatives.
• Support network implementation projects by validating configurations and operational readiness.
• Assist with evaluating new technologies and operational enhancements.

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Key Responsibilities

Support

• Maintain Cisco routing and switching infrastructure, including Catalyst 9K, ASR, OSPF, BGP, and related technologies.
• Support SD-WAN and DMVPN solutions to provide reliable WAN connectivity.
• Maintain F5 BIG-IP load balancing solutions.

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Troubleshooting & Incident Management

• Serve as an L2/L3 escalation point for network-related incidents and service requests.
• Troubleshoot routing, switching, load balancing, cloud connectivity, wireless, and WAN-related issues.
• Participate in Major Incident Management (MIM) calls and provide technical expertise during service restoration activities.
• Perform root cause analysis and contribute to problem management activities.
• Utilize monitoring tools such as SolarWinds to identify and resolve issues proactively.

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Operations & Change Management

• Execute standard, normal, and emergency changes following ITIL processes and established operational procedures.
• Perform device upgrades, patching, firmware updates, and configuration changes.
• Conduct network health checks, performance assessments, and capacity reviews.
• Maintain network documentation, including topology diagrams, IP address inventories, implementation procedures, and operational runbooks.
• Support Cisco Wireless, Cisco ISE, and ACI environments as required.

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Continuous Improvement

• Identify recurring operational challenges and recommend improvements to enhance network reliability and performance.
• Participate in process improvement and automation initiatives.
• Support implementation of infrastructure modernization and cloud networking initiatives.
• Contribute to operational standards, knowledge articles, and technical documentation.

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Collaboration & Communication

• Work closely with cloud, server, security, and datacenter teams to support integrated infrastructure solutions.
• Collaborate with vendors and third-party providers during troubleshooting and implementation activities.
• Provide technical guidance to junior team members and share operational best practices.
• Communicate effectively with stakeholders during incidents, change activities, and project implementations.

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This role will require a minimum of 3 days per week in the office. Hiring locations: Tampa, Orlando or Columbus.