Senior Manager, Operations, KSBD AmazonAir

Are you a results-driven operations leader who thrives on building high-performing teams and driving continuous improvement at scale? Amazon is looking for a Senior Manager, Operations to lead a fulfillment center function, where you will own the strategy and execution that keeps our network running safely and efficiently. In this role, you will manage large teams, solve complex operational challenges, and shape the associate experience across your site. Your ability to balance strategic thinking with hands-on leadership will directly influence how we deliver for millions of customers. If you are energized by fast-paced environments and motivated by making a meaningful impact on both people and processes, this is the role for you.

Key job responsibilities

• Lead and develop a team of front-line managers and associates, providing continuous coaching, actionable feedback, and growth opportunities that raise the performance bar across your function.
• Drive operational excellence by analyzing key performance indicators, identifying trends across data sources, and translating insights into strategic actions that improve safety, quality, and productivity.
• Build scalable processes and mechanisms within your function, ensuring consistency and reliability while accounting for cross-functional impacts and network-level considerations.
• Champion a culture of safety by modeling safe behaviors, incorporating safety considerations into all operational planning, and regularly reviewing safety metrics to drive measurable improvements.
• Collaborate across site functions to align on priorities, resolve interdepartmental challenges, and implement new initiatives that improve associate experience and operational outcomes.

A day in the life

You will start your day reviewing safety and performance metrics, then connect with your leadership team during an operational stand-up to align on priorities. Throughout your shift, you will walk the floor to observe processes, coach managers in real time, and address emerging issues. You will partner with peers across functions to remove bottlenecks, participate in strategic planning sessions, and review progress on improvement initiatives. Expect to balance time between hands-on problem solving and longer-range planning that shapes how your team operates during peak and steady-state periods.

About the team

Our fulfillment center operations team is at the heart of Amazon"s promise to customers. We are a group of dedicated leaders who work together to create a safe, inclusive, and engaging environment for thousands of associates while delivering operational results at remarkable scale. Our mission is to continuously improve how we operate - investing in our people, refining our processes, and adopting new technologies. We are focused on building the next generation of operations leaders and welcome those who are excited to make a lasting impact on both our teams and the customers we serve.