Senior Manager Learning Strategy - Product & Tech

Position Purpose:

We are looking for a high-performing strategist to lead the evolution of our technology organization by designing innovative learning solutions to drive real business impact. In this role, you will act as a consultant to our Product, User Design, Engineering and Data Science leaders, identifying critical skill gaps in emerging tech like AI and building the cross-functional frameworks that help our teams build better products. We need a creative ''builder'' who moves beyond traditional classroom training to create novel, engaging experiences that resonate with a highly technical audience. You must be an expert at navigating a complex corporate environment, possessing the executive presence and visual storytelling skills to gain buy-in for your ideas at the highest levels. This is a highly independent role for a go-getter who can translate a broad vision into a polished, actionable strategy without needing a roadmap provided for them. If you are passionate about the intersection of technology and human performance and want the autonomy to build a world-class learning culture, we want to hear from you.

Key Responsibilities:

• Determine learner capabilities and learner needs by reviewing job requirements, experiencing the learner's environment, connecting with learners and leaders closest to the role, and evaluating key metrics and connect with business partners to stay current on the needs of the business.
• Develop strategy for assigned content areas (content area plan) and recommend solutions to business partners that address learner needs to increase associate competence and confidence. Collaborate with other LSMs to ensure assigned content areas are represented. Determine and maintain effectiveness of content areas.
• Work with learning Design & Development, Technology, and/or Delivery teams to determine the most effective learning solutions for assigned content areas and communicate solutions to business partners
• Create learning plans for assigned job roles based on learner needs. For assigned job roles, validate content area recommendations from other LSMs. Work closely with learning Execution, Technology, and Delivery team members to ensure execution of learning plans. Determine and maintain effectiveness of learning plans.
• Collaborate with business partners, keeping them informed, influencing the right decisions for learners, and effectively addressing difficult issues. Demonstrate the courage to say what needs to be said, while maintaining strong relationships. Gain buy-in from stakeholders at multiple levels of the organization

Direct Manager/Direct Reports:

• This position reports to the Director - Product Management (Community & Learning).
• This position has 0-4 direct reports.

Travel Requirements:

• Typically requires overnight travel less than 10% of the time.

Physical Requirements:

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions:

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications:

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.

Preferred Qualifications:

• At least 7 years prior experience in related field (Training and Development, Leadership & Organizational development, Human Resources)
• At least 3 years specifically embedded within or supporting a Technology organization (Product Management, UX, Engineering, and Data Science)
• Deep understanding of the Product-Design-Engineering triad and data science, with specific experience in AI/ML development cycles and Data Science workflows.
• Proven track record of leveraging Generative AI tools (e.g., LLMs, AI-driven video/audio generation, or automated assessment tools) to accelerate content development and personalize learning journeys at scale
• Portfolio of work that includes ''alternative'' learning methods-gamification, cohort-based social learning, or immersive simulations.
• Demonstrated experience designing cross-discipline learning programs that bridge the gap between Product Management, Experience Design, Engineering, and Data Science (e.g., teaching PMs how to write technical specs for AI/ML features)
• Experience applying Agile or Design Thinking methodologies to learning-using rapid prototyping, MVP (Minimum Viable Product) launches, and data-driven iteration rather than traditional waterfall instructional design
• High proficiency in visual storytelling and executive-level slide design; ability to distill complex technical roadmaps into high-impact ''Board-ready'' presentations.
• Proven experience in a ''zero-to-one'' environment; someone who has built a program from scratch with minimal supervision and high ambiguity.

Minimum Education:

• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Preferred Education:

• No additional education

Minimum Years of Work Experience:

• 2

Preferred Years of Work Experience:

• No additional years of experience

Minimum Leadership Experience:

• None

Preferred Leadership Experience:

• None

Certifications:

• None

Competencies:

• COLLABORATES: Building partnerships and working collaboratively with others to meet shared objectives
• COMMUNICATES EFFECTIVELY: Developing and delivering communications that convey a clear understanding of the unique needs of different audiences
• COURAGE: Stepping up to address difficult issues, saying what needs to be said
• CUSTOMER FOCUS: Building strong customer relationships and delivering customer-centric solutions
• STRATEGIC MINDSET: Seeing ahead to future possibilities and translating them into breakthrough strategies
• ORGANIZATIONAL SAVVY: Maneuvering comfortably through complex policy, process, and people-related organizational dynamics
• DECISION QUALITY: Making good and timely decisions that keep the organization moving forward
• INTERPERSONAL SAVVY: Relating openly and comfortably with diverse groups of people
• PERSUADES: Using compelling arguments to gain the support and commitment of others
• BALANCE STAKEHOLDERS: Anticipating and balancing the needs of multiple stakeholders
• PLANS and ALIGNS: Planning and prioritizing work to meet commitments aligned with organizational goals
• ACTION ORIENTED: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
• BUSINESS INSIGHT: Applying knowledge of business and the marketplace to advance the organization's goals