Senior Manager IT - Platform Product & Experience (Remote)

Accountable for developer experience outcomes, service catalog governance, golden paths, self-service engineering capabilities, platform analytics, GitOps enablement, Infrastructure as Code (IaC) adoption, and AI-enabled engineering experiences. Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates.

Overview:

This is a remote role open for multiple markets across the United States.

 

Leads the Product & Experience pillar of the Platform Engineering Hub. Owns strategy, roadmap, adoption, governance, and lifecycle management of the enterprise Internal Developer Platform (IDP). Accountable for developer experience outcomes, service catalog governance, golden paths, self-service engineering capabilities, platform analytics, GitOps enablement, Infrastructure as Code (IaC) adoption, and AI-enabled engineering experiences. 

Responsibilities:

Key Responsibilities 

Platform Product Management (30%), Developer Experience & Self-Service (25%), Platform Ecosystem & Integrations (20%), Leadership & Talent Development (15%), Innovation & AI Enablement (10%). 

• Build and scale Internal Developer Platforms
• Established developer experience programs
• Create self-service engineering capabilities
• Integrate engineering ecosystems
• Applied product management disciplines to improve adoption, satisfaction, and productivity. 

Qualifications:

Bachelor's Degree and 8 years of experience in Applications development, analysis or engineering OR High School Diploma or GED and 12 years of experience in Applications development, analysis or engineering

• 5+ years leading Platform Engineering, DevOps, SRE, Cloud or Infrastructure teams
• IDP strategy and adoption leadership
• budget and roadmap ownership
• IDP, Platform Engineering, DevEx, Service Catalogs, Golden Paths, GitOps, IaC, CI/CD, Platform Automation
• DevSecOps
• API-first Architecture
• Product Management

Preferred Skills 

Kubernetes, Cloud Platforms, Policy-as-Code, Platform Observability, Platform Analytics, AI-assisted Engineering. 

 

Platform Integration Experience 

Experience integrating developer platforms with source control, CI/CD, automation, cloud, security, observability, ITSM, and artifact management ecosystems. 

 

This job posting is expected to remain active for 45 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants.

 

The base pay for this position is generally between $170,000 and $195,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.

 

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.