This position is responsible for providing proactive leadership and direction to the Customer Service and Logistics team, including management of material procurement, customer ordering, invoicing and shipment process.
Key Responsibilities:
- Provide leadership and supervision to Customer Services & Logistics Department
- Coordinate the work schedules and resources of the team, ensuring all customer needs are met and/or exceeded
- Manage the purchasing process
- Ensure all invoices are raised and processed accurately, including delivered to clients within the required timeframes
- Ensure supplier performance (cost, on-time delivery and quality) including material costs are accurate and available for pricing
- Control freight costs (inwards/outwards/local/international)
- Track spare parts backlog
- Ensure branches are aware of shipping details
- Complete required reports are completed accurately and on time
- Ensure all staff management processes are completed as per company requirements and meet all deadlines – including but not limited to performance reviews, salary reviews, recruitment processes, etc.
- Ensure orders are accurate and delivered within designated timeframes to clients
- Ensures ordered are accurately invoiced within designated timeframes to clients
- Ensure that all freight and shipping consignment orders conform to regulations as demanded by the country of destination
- Liaise with the Finance team regarding the credit history, payment terms and, where applicable, LC requirements for all customer orders received
- Sign off on purchase orders for stock required to support customer sales orders and MRP generated purchase orders up to a value of $15,000.
- Approve the use of new suppliers.
Supervisory Responsibilities
- Day to day accountability, responsibility and performance for the customer service & logistics function and its personnel within the specific company functional group
Qualifications
- Tertiary qualifications in Supply Chain Management are a big plus
- 5 years of recent work experience in a senior supply chain management role and understanding of credit management.
- Manufacturing industry experience is highly preferred
- Extensive knowledge of export documentation including booking freight (air & sea), letters of credits, bill of lading, packing lists, certificates of origin and embassy legalization requirements
- Extensive understanding and knowledge of MRPII based enterprise systems
- Understanding of client & supplier credit management principles
- Practical knowledge and understanding of purchasing, sales ordering and invoicing processes
- Must be self-motivated, driven, reliant and forthcoming
- Able to multitask, flexible and works well under pressure
- Ability to develop, build and maintain strong relationships with management, co-workers, suppliers and clients
- Represent company values that include being a good team player, passionate, professional, committed, honest and treating people with dignity and respect
- Must have excellent communication (written and verbal), be able to negotiate, solve problems & make decisions in line with organizational philosophies and practices to lead and be a part of a successful team
Send resume to ana@employeemagnets.com